JOB DESCRIPTION

Position Title: Computer User Support Specialist

Location: 80% Remote, 20% Chicago, IL

Introduction:

Rivet Operations Company ("Rivet") has an opening for a Computer User Support Specialist. This position will be in support of the U.S Railroad Retirement Board (RRB) providing IT Support Services. Rivet is an exceptional industry partner to the Department of Defense (DoD) and a leader in cyber security, IT management, logistics, supply chain management, process improvement and development.

Essential Duties and Responsibilities: (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:

• Monitor, maintain, and optimize operating systems, applications, and vendor specific software supporting the servers and/or peripheral equipment.
• Providing support for the enterprise Exchange/email in the cloud-based infrastructure.
• Maintain system accounts, perform account, and access management for servers and specified applications and databases. Activities include, but not limited to, creation of accounts, issuance of passwords, and resetting locked user accounts.
• Activate, deactivate, stop, and start services, reboot servers, identify and correct system problems, recover system files when necessary, and perform monitoring and tuning of the servers and services.
• Provide troubleshooting support for incidents and document troubleshooting and resolutions in an automated tool.
• Identify, evaluate, document, install, and configure hardware and software to meet user needs ensuring all services, (e.g., Data- at-Rest (DaR), collaboration services, and file storage) are available as required and in accordance with Change and Configuration Management policies and procedures.
• Maintain and support all M365/O365 (G5) features/functions including, but not limited to, the enablement of the application suites (Power BI Pro, Power Apps, SharePoint Online, Microsoft Planner and Whiteboard, etc.,).
• Fault management and analysis, configuration control, and automated performance monitoring on applicable services, servers, and devices.
• Operate and maintain the a mobile device management (MDM) system with Microsoft Intune.
• Open-minded, leans forward, and does not hesitate to reach out to others for help.
• Passionate about technology and excited about learning new systems.

JOB REQUIREMENTS

Education and Experience:

• Associates degree required, Bachelor's Degree preferred (Computer Science, Engineering, etc.)
• Possess a Microsoft 365 Certified Solutions certification.
• 5years of IT experience providing Tier 1, 2, and 3 level support.
• Experience with Windows Server 2016/2019, Active Directory, and Group Policies.
• 5 years of experience providing Computer User Support for Microsoft Applications, Azure, and different networks.

Physical Requirements

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required. Possible lifting up to 25 lbs.

Please note: Rivet Operations Company LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.

Rivet Operations Company LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.