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JOB SUMMARY:
Responsible to perform supervisory functions at the Televerde Contact Center, located at Homestead Correctional Institution, Florida City, and supervise up to 20 inmate workers on technical aspects and meeting customer expectations and timelines. Adhere to the Televerde guidance on rules and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.
QUALIFICATION REQUIREMENTS:
Other Skills and Abilities: People/leadership skills. Personal time management. Honest, straightforward, dependable, dependable, pleasant, adaptable.
Full Time
$49k-65k (estimate)
05/07/2024
05/20/2024
prideenterprises.com
Norristown, PA
<25
If you are interested in becoming a Contact Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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The supervisor handles customers with unusual requests or customers who are unhappy with products, services or the efforts of the agent.
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A Call Center Supervisor organizes and directs the call center staff, assesses their performance and provides feedback as needed.
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A contact center supervisor oversees the day to day performance of contact center representatives .
05/07/2022: Salisbury, NC
Ensure agents understand and comply with all call center objectives, performance standards, and policies.
03/01/2022: Salisbury, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Supervisor jobs
Supervisors must define goals, communicate objectives and monitor team performance.
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Be a social leader to foster optimism and promote culture change.
03/18/2022: Pine Bluff, AR
Ensure Proper Scheduling For Effective Call Center Management.
03/24/2022: Knoxville, TN
Like agents, call center managers require specialized training to meet the unique demands of the job.
05/04/2022: San Jose, CA
Proficient call center supervisors have certain qualities that help them carry out the above discussed responsibilities with ease.
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Step 3: View the best colleges and universities for Contact Center Supervisor.