6 Contact Center Supervisor Jobs in Biloxi, MS
MHC Property Management L.P. is Hiring a Contact Center Supervisor Near Biloxi, MS
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Contact Center Supervisor in Biloxi, Mississippi.JOB SUMMARY:An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate a hybrid workforce. You will be organized and reliable as well as results-oriented. This role is a hybrid, with an opportunity to work on-site and remotely.PERKSWe wantcareer-mindedteam members that are looking to grow!We offer training to develop your professional abilities. This is a phenomenal opportunity to join a growing team in a new office! We offer a comprehensive benefits package including:Medical, Dental and Vision Insurance
401(k) Employer Match
Paid Vacations
Paid Holidays
Paid Sick Time
Paid Wellness Days
Employee Membership
And More!!
ESSENTIAL JOB FUNCTIONSFoster a friendly and motivating work environment.
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Troubleshoot reservation related issues to determine cause and escalate to proper personnel for resolution.
Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
Assist in development of training materials and classes on systems, programs, or other areas as needed.
Education and/or Experience - High School Diploma required
Exceptional verbal and written communication skills.
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Proficiency with technology, especially computers, software applications, and phone systems.
Excellent problem solving, leadership, and customer service skills.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision,
distance vision, depth perception and ability to adjust focus.
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
Job Summary
Full Time
$46k-61k (estimate)
05/19/2023
07/02/2024
The job skills required for Contact Center Supervisor include Call Center, Customer Service, Leadership, Coaching, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Contact Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
05/02/2022: Danbury, CT
The supervisor handles customers with unusual requests or customers who are unhappy with products, services or the efforts of the agent.
03/23/2022: Lebanon, PA
A Call Center Supervisor organizes and directs the call center staff, assesses their performance and provides feedback as needed.
03/04/2022: Beaumont, TX
A contact center supervisor oversees the day to day performance of contact center representatives .
05/07/2022: Salisbury, NC
Ensure agents understand and comply with all call center objectives, performance standards, and policies.
03/01/2022: Salisbury, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Supervisor jobs
Supervisors must define goals, communicate objectives and monitor team performance.
02/11/2022: Sacramento, CA
Be a social leader to foster optimism and promote culture change.
03/18/2022: Pine Bluff, AR
Ensure Proper Scheduling For Effective Call Center Management.
03/24/2022: Knoxville, TN
Like agents, call center managers require specialized training to meet the unique demands of the job.
05/04/2022: San Jose, CA
Proficient call center supervisors have certain qualities that help them carry out the above discussed responsibilities with ease.
02/24/2022: Bremerton, WA
Step 3: View the best colleges and universities for Contact Center Supervisor.
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