About Us

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.

So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. 

Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. 

Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximize their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

The sales support role is part of the newly formed Revenue Operations function and is responsible for working with the sales team to reduce their administrative time to allow them to spend more time with customers and prospect to generate increased revenue and improve the quoting process flow by using Salesforce and CPQ tools to improve commercial governance and reduce revenue leakage. The sales support role will also work as a liaison between sales and SOP to ensure that invoices are sent to customers quickly and accurately by Zuora.

Responsibilities

Responsibilities:

• Help sales to align the quote, Salesforce, and the order form that are sent to the customer.
• Enforce the sales process and policies. Identify opportunities for improving existing practices
• Manage the more complicated quotes and provide guidance to sales on best practices.
• Coordinate with SOP to resolve any issues or discrepancies with the invoices.
• Maintain and update the Salesforce and CPQ systems with accurate and relevant data.
• Provide reports and feedback to sales management on sales quoting and process.

Skills and Experience

Qualifications:

• Previous experience in sales support, Salesforce, or CPQ
• Excellent communication and interpersonal skills
• Strong attention to detail and problem-solving skills
• Ability to work under pressure and meet deadlines.
• Proficient in Salesforce, Zuora CPQ, and Office 365

Shift Type – Flexible (will need to cover Australia and the US)

Behavior:

• Ambitious - Drive, Planning & Execution
• Adventurous- Flexibility & Resilience and Savvy Thinking
• Community - Collaboration & Communication