About Us

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. 

Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. 

Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

As a Level 2 Technical Product Owner, you will play a pivotal role in driving the development, delivery and success of our Platform and Shared Services products and solutions. You will work closely with multiple Product Managers, Product Owners and cross-functional teams to understand the problems and opportunities to be addressed, prioritise features, and ensure the timely delivery of high-quality products. This is an exceptional opportunity to make a significant impact in a fast-paced and dynamic environment while staying at the forefront of the latest advancements in contemporary SaaS (Software-as-a-service) technologies.

Responsibilities

• Requirements Gathering: Collaborate closely with product managers to comprehensively gather and document product requirements, ensuring a clear understanding of desired outcomes.
• Stakeholder Management: Engage proactively and maintain open lines of communication with key stakeholders, including Product Managers, Development teams, and other pertinent business and technical stakeholders. This involves addressing inquiries promptly, gathering valuable feedback, aligning expectations, and furnishing regular updates on the progress of product development initiatives.
• User Story Development and Refinement: Decompose high-level requirements into actionable user stories with well-defined acceptance criteria, ensuring the development team grasps the scope of work accurately.
• Backlog Management: Maintain and prioritize the product backlog meticulously, ensuring user stories and tasks are precisely defined, estimated, and prioritized based on business value and customer needs.
• Sprint Planning: Lead sprint planning sessions, collaborating with the development team to determine the sprint's scope and establish realistic and achievable goals.
• Sprint Review: Participate in sprint review sessions to verify that the product aligns with customer expectations, gathering feedback for continuous improvement.
• Sprint Retrospective: Participate in retrospective sessions to identify areas for enhancement and implement lessons learned, fostering a culture of continuous improvement within the team. Observe key metrics to identify areas of improvements.
• Product Documentation: Contribute to the creation and maintenance of comprehensive product documentation, including personas, customer journey maps, user manuals, release notes, and feature descriptions, ensuring accuracy and completeness.
• Agile Development Process: Embrace agile principles and ways of working, such as Scrum or Kanban, to facilitate iterative and incremental development.
• Project Management: Track project progress, identify risks and implement mitigation strategies to ensure timely delivery of high-quality products
• Any other duties that may be required by your manager or the Company, providing you have been adequately trained to execute them. These duties may be required from time to time or on a permanent basis.

Skills and Experience

• Proven Product Owner Expertise: Demonstrated experience (2 years) as a Product Owner or in a similar role, preferably within an Agile software development environment.
• Agile Expertise: Proficiency with Agile tools like JIRA or Trello, coupled with familiarity with Agile ways of working such as Scrum or Kanban, is highly desirable.
• SaaS Proficiency: Experience with the deployment and development of SaaS software solutions is advantageous.
• Strong Analytical Skills: Ability to dissect complex problems, break them down into manageable components, and propose effective solutions.
• Excellent Communication: Exceptional verbal and written communication skills are essential, with the capability to articulate ideas and requirements clearly and effectively to technical and non-technical stakeholders across cultures and organizational levels.
• Collaborative Nature: Ability to thrive in a team-oriented, cross-functional environment, fostering relationships and promoting collaboration.
• Attention to Detail: Meticulous organizational skills with an attention to detail, ensuring accurate documentation and tracking of requirements and deliverables.
• Adaptability: Comfortable operating in a fast-paced, dynamic environment, with the flexibility to swiftly adapt to shifting priorities and evolving business needs.
• Passion for Technology: Enthusiasm for emerging technologies, software development processes, and a commitment to staying abreast of the latest industry trends.
• Self-Motivation: A proactive individual who demonstrates ownership of tasks and exhibits the drive to learn, grow, and undertake additional responsibilities autonomously.

Behaviours

• Ambitious - Drive, Planning & Execution
• Adventurous - Flexibility, Resilience & Savvy thinking
• Community - Collaboration & Communication