About Us

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. 

Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. 

Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

Responsibilities

• Develop and implement the professional services strategy, aligning it with the organisation's overall objectives.
• Drive revenue growth and profitability for the professional services function.
• Identify and pursue new business opportunities, expanding the service portfolio and client base.
• Build and maintain strong relationships with key stakeholders, including executive management, clients, and industry partners.
• Represent the professional services function at industry events and conferences, contributing to thought leadership.

• Oversee the management of all professional services teams and projects.
• Develop and implement operational processes and procedures to ensure efficient delivery of services.
• Manage resource allocation, budgets, and financial performance across the department.
• Monitor project risks and issues, escalate as needed, and implement corrective action.
• Ensure high-quality deliverables and client satisfaction across all engagements.
• Talent Management and Development:
• Attract, recruit, and retain top talent for the professional services team.
• Foster a high-performing culture that promotes development, innovation, and collaboration.
• Implement training and development programs to enhance the skills and expertise of the team.
• Mentor and coach senior managers and staff, preparing them for leadership roles.

Skills and Experience

• Proven track record of success in leading and growing professional services organizations.
• Deep understanding of the professional services industry and market trends.
• Strong business acumen and financial management skills.
• Exceptional leadership and strategic thinking skills.
• Client management and relationship building expertise.
• Negotiation and communication skills at executive and client levels.
• Ability to build and motivate high-performing teams.
• Strong analytical and problem-solving skills.
• Visionary leadership and ability to inspire and motivate others.
• Adaptability and flexibility to handle changing business needs and priorities.

Behavioral

• Ambitious - Drive, Planning & Execution
• Adventurous - Flexibility & Resilience and Savvy Thinking
• Community - Collaboration & Communication