Position Title: Clinic Scheduler

Department: Clinic Patient Financial Services

Reports To: Director of Clinic Systems

Direct Reports: None

FLSA Classification: Non-Exempt

Position Summary

The Clinic Scheduler is responsible for providing outstanding customer service to meet the communication needs of the patient, family, clinic and medical staff by performing assigned clerical duties. The Clinic Scheduler provides indirect patient care in the office/clinic setting by greeting patients by phone, scheduling appointments, verifying and inputting patient demographics and insurance information, and assisting in billing procedures and collections as needed.

General Duties, Tasks and Responsibilities

• Serves as first contact for patients, families and visitors; answers telephone in a courteous, timely and professional manner; takes accurate messages and directs calls to appropriate staff members in a timely manner; exercises independent judgment when handling routine matters or making appropriate referrals.
• Reviews patient accounts to ensure forms are current and scanned in to EMR; verifies patient demographics; verifies insurance eligibility as needed.
• Adheres to scheduling template guidelines when scheduling new and return appointments; schedules are kept current; documents no show, reschedule and cancelled appointments; creates telephone encounters as needed and directs calls to the appropriate staff for triage.
• Ensures fax in-box is kept current; reviews systems daily to confirm all documents and test results are linked to the correct patient accounts; releases medical records appropriately per policy; organizes all paperwork and filing as appropriate; ensures documentation is legible and complete.
• Complies with all established safety procedures to ensure a safe environment for patients, visitors and staff.
• Participates in performance improvement activities.
• Performs other duties as assigned.

Education Requirements

• High School diploma / Equivalent Required
• Associate's Degree in related field Preferred

Experience Requirements

• Office / Clerical setting minimum 2 years Preferred

Computer Skills

• Strong computer skills including Microsoft Offce

Additional Skills

• Excellent written and verbal communication skills, be professional, polished and articulate well
• Ability to work independently, prioritize and complete tasks in a timely manner
• Strong interpersonal, organizational and time management skills