Choice Hotels International, Inc (NYSE : CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories.

A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders.

The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

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The ability to model Choice’s Cultural Values : Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Banquet set up attendant is set up, breakdown / strike meeting rooms in accord with our banquet event orders for the purpose of meeting and exceeding our guest expectations in a prompt, courteous, and pleasing manner.

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude.

The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

Key Responsibilities

Maximizes customer satisfaction by ensuring that detailed instructions for all assigned meetings, conventions, and banquets are carried out properly

Establishes professional and courteous rapport with customers to maximize satisfaction and repeat business

Coordinates servicing of special customer requirements through other departments and outside sources as required

Maximizes customer comfort by monitoring lighting, temperature, maintenance, and sanitation

Set up of furniture, seating, and equipment according to customer specifications and hotel standards

Contributes to the general upkeep of function rooms and related public areas

Ensures that floors, walls, and equipment are clean in function rooms

Removes debris from public areas

Stores all banquet furniture and equipment following event

Maintains all Banquet Department equipment, storage, and work areas properly; reports any equipment in need of repair or replacement

Holds thorough understanding of all banquet AV and sound equipment; keeps detailed inventory and stays up to date on practices for utilizing all equipment

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements / Skills

One year of banquet experience in an upscale environment preferred

Excellent customer service skills

Strong organization skills - ability to proactively prioritize needs, put first things first, and effectively manage resources and time.

Strong verbal communications skills

Ability to read and interpret detailed banquet and event orders as it relates to space set up

Ability to read and interpret instructions

Able to work a flexible schedule, including weekends and holidays

Physical Demands

• Ability to lift up to 25 pounds constantly, up to 50 pounds frequently, and up to 100 pounds occasionally
• Ability to maneuver up to 150 pounds, occasionally, for short periods of time
• Ability to push and pull carts weighing up to 200 pounds
• Ability to stand for extended periods of time, constantly

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates.

In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.

I understand that my employment is an at-will relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class.

Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins.

We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job.

Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values : Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.

All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

Last updated : 2024-05-12