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Idea Entity is seeking a Customer Success Associate to join our evolving team. The ideal candidate will be an experienced professional that thrives in a fast-paced environment, has expertise in building strong client relationships, and communicates customer needs effectively to internal stakeholders on the product and sales teams. This role is crucial for customer success and acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using Idea Entity's products and services throughout all phases of the customer lifecycle. This role will play a fundamental part in implementation, support and creating long-term, trusting relationships with our customers.
This role will be operating on a hybrid schedule with two (2) telework days a week out of our Herndon, VA office.
Requirements
Qualifications:
Nice-to-have:
Benefits
At Idea Entity, our culture is centered around diversity and inclusion where our employees are valued and empowered. We are an Equal Opportunity Employer and employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Full Time
$47k-60k (estimate)
04/26/2024
05/11/2024
ideaentity.com
BELLEVUE, WA
25 - 50
2006
<$5M
IT Outsourcing & Consulting
Idea Entity makes ideas real through the application of technology. We partner with our clients to effectively analyze their business scenarios, re-engineer processes to match the business scenarios, and enable these processes through proven and innovative technology solutions that bring value. With offices in Seattle, WA, Herndon, VA and Hyderabad, India, we support our local and multinational clients across numerous industries in the private sector and several federal, state and local government agencies in the public sector. We believe that to make a difference for our clients, we need to f ...
ocus on our people by fostering a supportive team environment, so each person can make an impact, gain experience and leave behind a legacy of excellence. We have consistently been ranked as one of the Top 100 Places to Work by Seattle Business Magazine.
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The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Associate job description and responsibilities
Customer success associate look out for their customer’s business and work with them to find solutions to pain points.
02/16/2022: Provo, UT
They're also able to provide the technical product support and training necessary to keep their customers happy.
02/27/2022: Anchorage, AK
Customer Success Associate are responsible for creating loyal customers who come back again and again.
03/18/2022: Santa Barbara, CA
On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.
03/06/2022: Pocatello, ID
Customer associates look out for their customer’s business and work with them to find solutions to pain points.
02/11/2022: Akron, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Associate jobs
The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.
01/19/2022: Kansas City, KS
Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.
02/11/2022: Oakland, CA
Develop a customer success strategy to be successful for this position.
01/05/2022: Ann Arbor, MI
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
02/26/2022: Norfolk, VA
Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.
04/02/2022: Fort Collins, CO
Step 3: View the best colleges and universities for Customer Success Associate.