Specifics:
• Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model
• Complex IT problem solving and investigation of recurring IT issues
• Resolving on premise IT issues that may arise or be dispatched to your local location
• Staying up to date on the latest IT service offerings, active migration projects, and technical resolutions affecting our user base
• Escalating any unresolved issues and/or Major Incidents to the Site Management EUE team
• You have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business language
• L1/L2 deep technical problem-solving capability in many facets of Information Technology
• Mid-Level Experience with End User Computing, Datacenter Technologies, and Networking
• You work effectively in global, multi-cultural teams
• Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion
• Bachelor’s degree or equivalent experience required
• Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s)
Technical:
• Win10 / Win11 Client expertise with Office 365 in an Enterprise environment
• Network diagnostics and troubleshooting capability including VLAN knowledge
• Mobile Device troubleshooting and configuration (Android and IOS)
• Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)
• Intune/Azure AD experience
• Identity management including multifactor authentication setup
• PC migration, application installation, and data copy
• Service NOW incident and request management
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Health insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Ability to Relocate:
* Walpole, MA: Relocate before starting work (Required)
Work Location: In person