Description

Please Note: The typical schedule for this position is Sundays, with the occasional option to work during the week. 

BENEFITS THAT BENEFIT YOU

• FREE Family Gym Membership and Program Discounts
• Education Assistance Program Up To $1,500 per year 
• YMCA Retirement Fund
• Paid Sick Leave
• Flexible Schedule

Commitment To Inclusion

At the Channel Islands YMCA, diversity and inclusion are at the heart of our mission. We are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.

What does a Manager on Duty do?

Under the direction of the Membership Director, the Manager on Duty will provide support to the Member Services Desk and all other Y departments. They also respond to any emergency situation that may arise and ensure timely lifeguard breaks for Aquatics staff.

• Acts as the primary responder for member’s issues and concerns
• Supports program staff immediate needs to maintain member service (i.e. pulling rosters, getting equipment)
• Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments
• Engage members and manage and monitor recruitment and retention tracking and reporting
• Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc
• Generate new prospective members through collaboration with Program Coordinator/Director
• Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner
• Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments
• Ensure knowledge of YMCA programs and assist with program enrollment
• Follow check-in and service procedures
• Follow cash management and receipting procedures
• Handle telephone reception
• Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean
• Stock work areas with forms and stationary supplies
• Be proactive with information and knowledge of all program information and changes
• Complete opening and closing building procedures
• Provides exceptional customer service and fosters connections with members
• Participating and satisfactory completion of in-service trainings

Qualifications

• Must be at least 18 years old
• High school graduate/GED or equivalent
• Previous customer service experience preferred
• Complete required certifications within 30 days of hire
• Complete all required Branch and Position specific trainings as required within two weeks of hire
• Ability to obtain a criminal record clearance