**Customer Care Representative I, II - Job Family**

Location: Tucson, AZ JobFamily: Customer Service Req #: PS68022 Date Posted: Feb 17, 2022 **Description:**

**Description**

SHIFT: Day Job

SCHEDULE: Full-time

**Customer Care Representative I,II - Job Family**

**Remote Opportunity - Successful candidates will be located within 120 miles of an Anthem location in PST or MST time zones.**

**Be part of an extraordinary team**

**Build the Possibilities. Make an extraordinary impact.**

CareMore is a proud member of the Anthem family of brands, offering clinical programs and primary care options for seniors. We are a team of committed clinicians and business leaders passionate about transforming American healthcare delivery.

**How you will make an impact:**

As a Customer Care Representative you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someones life and help make healthcare easy, apply today!

***Heres what a typical day may look like:***

* From the moment you login, youll be focused on proactively resolving our members and/or providers questions and concerns using computer based resources to find answers.

* You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.

* You will partner internally to create a seamless experience for our customers and resolve potential issues.

***Customer Care Representative II duties may also include:***

* Receives and places follow-up telephone calls / e-mails to answer customer questions.

* May require deviation from standard practices and procedures with the assistance of a computerized system.

* Seeks, understands and responds to the needs and expectations of internal and external customers.

***Heres what Anthem offers:***

* A career path with opportunity for growth

* Ability to obtain your Associates or Bachelors degree or further your education with tuition reimbursement.

* Affordable Health Insurance, Dental, Vision and Basic Life

* 401K match, Paid Time Off, Holiday Pay

* Incentive bonus and annual increases plan based on performance.

At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.

**Qualifications**

***This position can be filled at Customer Care Representative I or Customer Care Representative II level. The hiring manager will determine the level, based on the candidates experience and background.***

**Minimum Requirements:**

* High school diploma and 1 year of experience with strong oral communication skills or any combination of education and experience, which would provide an equivalent background.

* Ability to work from home with internet access and a quiet and private workspace

* Ability to work any 8-hour shift between the hours of 8 AM and 8 PM, PST.

**Customer Care Representative II also requires:**

* A minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

**Preferred Skills, Capabilities and Experiences:**

* A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact.

* A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns.

* A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer.

* Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.

* Flexible and quick learner, willing to adapt to changing customer and business needs.

**We offer a range of market-competitive total rewards** that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

**The health of our associates and communities is a top priority for Anthem.** We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide and Anthem approves a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.

**Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 Worlds Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion.** To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

**Description**

**Company**

Right at Home Darling Downs provide a range of care services to assist people living independently at home while being advocates for person-centred care, leading by example through exceptional communication and customer service. With more than 80 plus team members currently, we are on the lookout for new team members to help continue to grow our name in the community.

**Job Description**

We have exciting new opportunities to join our team as Disability Support Worker, providing support in-home for clients/participants living with Depression, Anxiety, Bipolar and other health issues. We are seeking individuals that are enthusiastic, caring, compassionate, respectful and can complete personal care as well as domestic duties.

The role will initially be offered on a casual basis, however, based on performance the opportunity for Permanent Part-Time may become available.

**Qualifications**

* Have Individual Support (Disability) Certificate III or higher.

* Have experience working with people with disability who have high support needs particularly in **mental health issues.**

* Previous skills and qualification in **medication assist or administration (HLTHPS006 'Assist Clients with Medication')**

* Demonstrate an understanding of incident reporting, quality documentation, complaints handling, and complex behaviour strategic support.

* Good roster availability.

* Demonstrate a positive attitude.

* Own vehicle with comprehensive insurance and willingness to use for work purposes.

* Current CPR & First Aid Certificate.

* Current Open Drivers Licence.

* Current Blue Card and NDIS Worker Screening Check Card.

* Full COVID 19 vaccine (Digital COVID Vaccine Certificate)

**Task & Responsibilities**

* Work with male & female NDIS participants with a range of mental disabilities

* Support and mentor participants to incr