2 Jobs in thornton, co
Jim Needham Heating, Cooling, Plumbing and Drain is Hiring a Customer Service Representative Near Thornton, CO
Essential Duties & Responsibilities
- Deliver a Wow Customer Service
- Customer Service- Inbound and Outbound Cal Taking (100-150 calls/day)
- Outbound dialing between downtime (for Recurring Services)
- 35 calls scheduled per day
- Maintenance Agreement renewals
- Take payments & update billing information
- Post Card Mailers
- Log tasks appropriately
- Understanding of the dispatch board
- Offering Opportunities = ticks on board
- Cancels, changes, reschedules, & refunds
- Assist with Account/Invoice related questions
- Shadowing new CCR’s
- Pursue growth and learning
- General admin
- High level of customer service experience (1-year experience)
- Strong computer skills
- Advanced verbal and written communication
- Like talking on the phone
- People person
- Friendly and outgoing
- High School Diploma or equivalent
- Must be able to pass a background check and drug screen
Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving,
Multi-tasking
Physical DemandsIt will require long periods of siting at a desk, answering a high volume of calls and using a computer.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office setting. It can be a variety of shifts with overtime when needed.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
- 1 year
- Day shift 8 hours or 10 hours
- Sunday - Wednesday
- Sunday - Thursday
- Call center
- In-person
- Denver, CO 80229: Reliably commute or planning to relocate before starting work (Required)
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Job Summary
Full Time
$41k-51k (estimate)
06/07/2024
07/04/2024
The job skills required for Customer Service Representative include Customer Service, Call Center, Problem Solving, CSR, Billing, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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