263 customer service Jobs in tampa, fl
Employee Owned Holdings, Inc. is Hiring a GCC - Customer Service Representative Near Tampa, FL
This position involves activities that contribute directly and indirectly to customer and supplier's satisfaction objectives. Responsibilities involve the timely, accurate, professional handling of customer transactions within established timeframes, and in compliance with Gulf Controls Company policies, procedures and philosophies. The employee should exercise sound business judgment utilizing an appropriate sense of urgency and sound customer service skills.
Specific responsibilities and authorities may include:
- Answer and respond to customer calls (both internal and external) for sales and service. These calls may include placing and changing orders, quotations, order expediting and/or status, technical information, product availability, complaints, returns/repairs and credit issues
- Placing orders
- Changing orders
- Quotations
- Order expediting and/or status
- Technical information
- Product availability
- Complaints
- Returns and repairs
- And credit issues
- Managing customer MRP reports
- Enter all orders and quotes into the system within 8 business hours
- Return all calls (including voicemail) within 8 business hours
- Follow-through on all inquiries and provide specific feedback to customers on all issues within 8 business hours, if not resolved at point of contact
- Coordinate activities with other departments such as:
- Purchasing - inventory levels, price and/or lead-time changes, part number creation
- Accounting & Finance - credit and invoice issues
- Warehouse and Shops - shipping, inventory, product assembly and conversion issues
- Outside Sales - customer updates and issues
- Support and participate in the organization's continual improvement program to conform to ISO 9001 requirements and understand the implications of not conforming with the Quality Management System
- Other duties as assigned
- High school diploma, GED, or equivalent secondary education
- Technically proficient with ERP programs which apply to the Customer Service department
- Proficient with PC hardware/software applications, and manufacturer's application software
- Experience working in an ISO 9001 environment a plus
- Strong product and pricing skills. Ability to answer model number, light function explanation and pricing for all GCC product lines
- Sound problem solving skills. Ability to make decisions demonstrating initiative and assertiveness
- Strong interpersonal skills. Ability to work well with customers; team members; and individuals in other departments
- Good communication skills. The ability to articulate technical and conceptual information in a clear, concise and effective way
What is an ESOP?
- ESOP is a special retirement program that allows employees to own stock in the company. When you join EOHI, you automatically begin investing in your future (without having to purchase shares). We are a high growth company committed to training our employee owners to develop their skills and advance in their careers
- Studies also show that retirement account balances for ESOP companies are 2.5 times higher
- ESOP companies grow 2.5 times faster than those companies without employee ownership
- Research shows employee owned companies are superior in performance, employee benefits and employee morale because everyone is working towards a common goal
Job Summary
Full Time
$37k-47k (estimate)
06/11/2024
06/28/2024
eoh-inc.com
GRAND PRAIRIE, TX
200 - 500
2006
RICHARD EASTERLING
$50M - $200M
Wholesale
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About Employee Owned Holdings, Inc.
Employee Owned Holdings, Incorporated (EOHI), is the parent for the entities that make up the Hydraquip company family, specializing in the fluid power equipment industry. Because the employees are also the owners of the company, there is a pride of ownership and initiative to please the customer on every level. From our full-line stocking distributor with repair and warranty centers, to customized fabrication of products to fit your specific marine, hydraulic or electrical needs; we offer complete system integration with turn-key products that include fluid power generation and distribution e ...
quipment, as well as structural devices or components along with their actuators. The component sales group is Hydraquip Distribution, Incorporated; (HDI) and the systems group is Hydraquip Custom Systems, Incorporated (CSI). These two groups streamline the company's processes, and enhance our ability to focus on what each entity does best. In 2008, Supreme Integrated Technology, Incorporated (SIT) joined the Hydraquip company family. The focus of SIT is complete system integration with turn-key products that include control and feedback loops, fluid power generation and distribution equipment, and structural devices/components and their actuators. Together, we provide a full arrangement of solutions from product development to completed systems ready for installation along with the inventory and services to meet your needs in the hydraulic, pneumatic and electronic fields.
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