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On-Site Senior Tier 2 Help Desk Support (KACE, Symantec, WSUS; Sentinelone, WSUS, Trellix, Policy, MDT, Tanium; Intune; MDT; Airwatch)
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$68k-86k (estimate)
Full Time 4 Days Ago
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Global Information Services is Hiring an On-Site Senior Tier 2 Help Desk Support (KACE, Symantec, WSUS; Sentinelone, WSUS, Trellix, Policy, MDT, Tanium; Intune; MDT; Airwatch) Near Tallahassee, FL

Note : Please reply ONLY if you

1) can work 100% on-site from day one have all the Required skill set and have worked as a "Senior Tier 2 Help Desk Support (KACE, Symantec, WSUS; Sentinelone, WSUS, Trellix, Policy, MDT, Tanium; Intune; MDT; Airwatch)" in a large & Complex IT Environment.
2) can meet the min required experience as defined under the MANDATORY Skill
3) can provide at least 3 verifiable experience from completed and/or substantially completed jobs that closely match this request fill out a skill Matrix Resume Certification Form
4) Can go through a Full background investigations (including finger printing, credit check and drug screen) by the client once selected. You would also need to fill out some pages of paperwork from the client to start the background check process which typically takes 5-6 weeks. Your Status WILL ALSO BE VERIFIED USING E-VERIFY SYSTEM.
5) have A Competitive Rate
6 will be available in Sept 2024 timeframe as the Start date after a successful interview takes a minimum of 3 weeks.

s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. NOTE: GIS will utilize the U.S. Department of Homeland Security's E-Verify system to verify the employment eligibility of all persons employed during the term of the Contract Note to Consulting Companies : ANY CONSULTANT S RESUME YOU SEND ME MUST BE ON YOUR COMPANY S PAYROLL, NO H1-VISA TRANSFER, NO PRO-MARKETING, NO SISTER COMPANY RESUMES. The resume should have the DIRECT contact info and email of the candidate otherwise the candidate will NOT be considered.

ALL H1 candidates including those onWOULD need to provide I-797 DL Copy (no exceptions).

Each staff member assigned to this project must have a background screening that is equivalent to a Level Two (2) screening standard.

This is a fixed fee/hourly based project which is inclusive of travel, lodging, per diem expenses and all other costs associated with the completion of the associated tasks.

Interviews:
In the event an interview is requested they will be conducted remotely via Microsoft Teams.

Telecommuting: Telecommuting is not allowed for this position.

Background
Our Client Distributive Systems Administrators (DSA) section is responsible for supporting the agencies hardware and software. There are multiple systems that require technical support and research for the purpose of maintaining security and minimizing equipment downtime. Continued improvements of system performance and ease of maintainability are desired.
Client requires the services of one Systems Administrator for HQ Distributed Computer Systems Administration. The Systems Administrator will work under the direction of the Client s Data Processing Manager(s) to achieve the goals and objectives of the projects stated below.

Description of Services & Deliverables
The person in this function will be responsible for 2nd tier desktop support. Which will require technical support, research of technologies and methods for meeting the functional and nonfunctional requirements.
Provides Tier-2 support assisting IT staff around the state with in-depth technical support and troubleshooting advanced problems.
The person in this function will have a high level of hardware and software.
Communicates technical issues, to both a nontechnical and technical audience, with excellent customer service skills.
Develops and maintains project documentation such as: infrastructure diagrams, installation documentation, upgrade assessments, and knowledge-based articles. Designs and implements documentation on all desktop projects, including best practices.
Ability to train 2nd tier members of all projects expects, Sentinelone, WSUS, Trellix, Policy, MDT, Tanium.
Supports Microsoft 365 products such as Office 365 Apps and Services, OneDrive, and Microsoft Teams.
Windows 11, future version of OS, and Server OS.
Demonstrates attention to detail and maintains effective working relationships with those contacted during course of work.

Systems Administrator responsibilities include but may not be limited to the following:
Functions as a technical consultant or researcher.
Technical research and evaluation of technologies, tools, etc.
Analysis of detailed requirements and documentation.
Programming and implementing solutions for business requirements.
Contributor on project planning, organization, implementation.
Act as the primary technical expert in the Microsoft domain.
Offer guidance to the IT management team on current and emerging Microsoft 365 technologies.
Provide expertise and lead significant service migrations to Microsoft 365.
Creates a comprehensive security plan to implement leveraging services such as Windows Defender, Data Loss Prevention, and Advanced Threat Protection.

Mandatory Knowledge, Skills and Abilities:
11-12 years in IT
Bachelor s Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience.
Minimum of 5 years of experience as a systems analyst on successful, enterprise level information technology projects.
Must have the ability to work independently or cooperatively with other software developers.
The person in this function is considered an expert in the following systems KACE, Symantec, WSUS, and Office 365. Must have an understanding of business, business insight and broad understanding of multiple business areas.
The person in this function will be responsible for technical research of technologies and methods for meeting the functional and nonfunctional requirements.
Knowledge of problem-solving techniques.
Knowledge of computers and software.
Knowledge of Windows 11.
Knowledge of the principles, practices and techniques of computer programming and/or computer systems analysis.
Ability to process information logically and solve problems.
Ability to monitor and resolve problems with distributed computer systems components.
Ability to identify and define user task needs.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.

Preferred Knowledge Skills and Abilities:
Master s Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience.
Kace
Sentinelone
Tanium
Intune
WSUS
MDT
Airwatch

Note : These are Full Time ON-SITE Contract Position with NO remote options allowed.

**When responding please do tell us your All-inclusive compensation requirements ***.

POSITION STARTS : Sept 2024

# of Positions : 1

No phone calls please.
Local Citizens are encouraged to Apply
No relocation assistance provided.
ONLY Candidates with an exact match will be contacted
Candidates should be authorized to work in the US.

On-Site Senior Tier 2 Help Desk Support (KACE, Symantec, WSUS; Sentinelone, WSUS, Trellix, Policy, MDT, Tanium; Intune; MDT; Airwatch)

Job Summary

JOB TYPE

Full Time

SALARY

$68k-86k (estimate)

POST DATE

06/16/2024

EXPIRATION DATE

07/04/2024