As Manager – Business Controls, within the Business Controls Office you’ll be responsible for the Non-Financial, Regulatory and Compliance Risk activities undertaken in the 1st Line of Defence for COO. Our team provides support through advice, guidance and assurance & continuous improvement activities. In this role you’ll be focused on supporting Assisted Channels. Our ideal candidate will have had exposure with Contact Centres, including Complaints. You’ll love rolling up your sleeves and thrive on strategic thinking while also diving into the nitty-gritty of implementation. Balancing the big picture with a keen eye for detail is essential. What you’ll do Support and advise COO teams in the identification, assessment, monitoring and management of non-financial risks including development and maintenance of the business risk profile and assessment of Risk in Change. Monitor and track non-financial risk items (issues, events, audit actions) and ensuring timely actioning aligned to policy and procedure. Support COO teams in development and monitoring of controls. Manage control testing activities to complete test plans - conducting both tests of control design and effectiveness, as needed. Provide guidance to teams on control design and test plan development and working with teams to identify control gaps and develop action plans to address. Report, analyse and provide insights on control activities to support COO business leaders and teams in effective identification and management of non-financial risks. Develop expertise in end-to-end products and processes supporting the COO business and acting as a subject matter expert on relevant compliance and regulatory obligations. Work with COO teams and 2nd Line of Defence teams (reporting to CRO) to drive. improvements to processes, tools and systems used in management of non-financial risk. Develop expertise in Bank’s Non-Financial Risk policies and standards to ensure compliance across the COO business. What we’re looking for Experience in Banking/ Financial Services with a sound knowledge of banking products and risk management Someone who is comfortable being both strategic and hands on implementation. An understanding of key regulatory and compliance regimes associated with credit products and Retail Banking products such as Banking Code of Practice, Privacy, RG271, Consumer Credit Code, Know Your Customer (KYC) etc. A passion for learning and developing deep expertise, problem solving and a pragmatic and commercial approach. A reputation for adding value across a breadth of teams and stakeholders at different levels and a love of a good challenge. Action orientation and passion for getting things done and cutting through bureaucracy with a pragmatic approach. What’s in it for you? Discounted ING Health Insurance An additional Rest Day to support your wellbeing An IMPACT day to volunteer on an approved sustainability activity About Us At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace. Before you apply Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager. Applications close Wednesday 12th June