WE ARE:
The Edgewater is Seattle's only over-water hotel where rock'n'roll history meets Pacific Northwest luxury! A part of Noble House Hotels and Resorts-a curated collection of one-of-a kind hotels, resorts, and adventures. We provide our guests with exceptional service and the most memorable experiences!
OUR CULTURE | Individual Distinction, Collective Soul
The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us The Edgewater Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun!
The role:
The Guest Services Manager is responsible for ensuring the delivery of exceptional guest experiences! This role is responsible for supporting The Brim Cafe, Valet, Bell and Concierge. We are looking for a dynamic service leader that is excited by the challenge of anticipating and exceeding guest expectations. Someone that is fair but has high expectations for their team.
A day in the life...
• Managing and coordinating the activities of the front drive experience
• Promoting an inviting experience in the Brim Café, latte art a plus!
• Managing the details. Procures and manages inventories, manages expenses and displays local merchandise
• Scheduling, training, and building clear standards and procedures
• Create new programming in partnership with marketing and Room's leaders, including collateral, specials, and building local partnerships for transportation, tours, and activities
We got you covered...
• Health Benefits Package-Medical/Dental/Vision
• 401K, with matching
• Paid Time Off -holidays/personal/vacation/sick
• Onsite Parking for $35/month
• Complimentary dry cleaning for your work-related clothes
• Cell phone reimbursement
• Commuter Reimbursement Program - For transportation to and from work using public transportation, and with receipts submitted, we will pay up to $75 each month or 50% of the cost of a monthly ORCA pass, whichever is greater.
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)
• Career growth opportunities and Recognition Programs
• On Demand Pay
• Education Assistance Program
Salary: 72,500-75,000, plus 10% Bonus Potential
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job..
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Requirements
You own this if you have...
• You're a team player AND the coach! - strong experience in collaboration, training, and leading veteran teams. You can coach, counsel and discipline when necessary. 2 years management experience in Hotel and Brick & Mortar Retail/Café
• You foresee guests needs - keen sense for service opportunities and hands on approach for the operation; strong attention to detail.
• You have an eye for creating and preserving performance and service standards.
• You easily network and create long term professional relationship
• You can do what needs to be done - flexible with working morning or evening MOD shifts.
• You have previous experience managing union team members (a plus).
• Tech Savvy, has used POS, PMS/HMS, Customer Review Platforms