FOUR POINTS BY SHERATON SAN RAFAEL

Job Overview:
We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and creating a welcoming atmosphere.

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

Responsibilities:

* Answer phone calls and direct inquiries to the appropriate department
* Maintain a clean and organized front desk area

• Welcome guests in a friendly, prompt and professional manner recognizing Marriott Bonvoy Club Members and also returning guests
• Check guests in, issue room keys, provide information on hotel services and room location
• Ensure required identification is taken from guests at check-in in line with local legislative requirements
• Answer phones in a prompt and courteous manner
• Up-sell rooms where possible to maximize hotel revenue
• Answer, record and process all guest calls, messages, requests, questions or concerns
• Record guest preferences in the system
• Check guests out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Issue, control and release guest safe-deposit boxes in line with hotel procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.

Qualifications:
- Previous experience in a front desk or guest service role preferred
- Knowledge of hotel management systems is a plus
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Bilingual proficiency is advantageous
- Excellent phone etiquette and familiarity with phone systems
- A passion for hospitality and guest relations
- Exceptional customer service skills

This position offers the opportunity to work in a dynamic hospitality environment, interacting with guests from diverse backgrounds. If you are enthusiastic about providing top-notch service and creating memorable experiences for guests, we encourage you to apply for the Front Desk Agent position.

Job Types: Full-time, Part-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• On call
• Overnight shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• San Rafael, CA 94903: Relocate before starting work (Required)

Work Location: In person