Title:

Operations Manager

Reports to:

General Manager

Summary of Position:

Genuine Hospitality LLC, a growing hotel management company with a diverse portfolio of 15 hotels, is seeking an energetic and team-oriented Operations Manager. If you are a motivated individual who has a passion for the hospitality industry and who embraces integrity, service, grit, respect, empowerment, ambition, and teamwork - all the core values that cultivate our winning culture of success, then we are interested in you!

Duties & Responsibilities:

• Managing budgets and financial plans and controlling expenditure.
• Oversees hotel operations under the direction of the General Manager.
• Ensures overall guest satisfaction to drive brand metrics.
• Ensures compliance with brand standards.
• Maintaining statistical and financial records.
• Setting and achieving sales and profit targets.
• Recruiting, training, and monitoring staff.
• Planning work schedules for individuals and teams.
• Meeting and greeting customers.
• Dealing with customer complaints and comments.
• Addressing problems and troubleshooting.
• Ensuring events and conferences run smoothly.
• Supervising maintenance, supplies, renovations, and furnishings.
• Dealing with contractors and suppliers.
• Ensuring security is effective.
• Carrying out inspections of property and services.
• Ensuring compliance with licensing laws, health and safety, and other statutory regulations.
• Perform various other duties as assigned to meet business objectives.

QUALIFICATION

• Minimum of (2) years’ experience as a Manager.
• Bachelor’s degree in hospitality management or business preferred.
• Ability to communicate effectively verbally and in writing.
• Demonstrates ability to lead a team.
• Excellent attention to detail.
• Financial savvy
• Proficient in Microsoft Office
• Must maintain composure under pressure.

Job Type: Full-time

Pay: $42,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: In person