Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accurate information and timely service
- Answer phone calls, respond to inquiries, and provide information about hotel services and amenities
- Handle guest complaints or concerns, resolving issues promptly and to the satisfaction of the guest
- Process payments and maintain accurate records of guest transactions
- Assist with reservations, including booking rooms and managing cancellations
- Maintain a clean and organized front desk area

Qualifications:
- Previous experience in a hotel or hospitality setting is preferred
- Familiarity with hotel management systems and phone systems is a plus
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally
- Strong communication skills, both verbal and written, with good phone etiquette
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in handling guest information and transactions
- Flexibility to work various shifts, including nights, weekends, and holidays

If you are looking for an opportunity to join a dynamic team in the hospitality industry, we invite you to apply for the position of Front Desk Agent. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests during their stay. You will play a key role in ensuring guest satisfaction by assisting with check-in/check-out procedures, answering inquiries, resolving issues, and maintaining a welcoming atmosphere at the front desk. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. Apply today!

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overnight shift

Work setting:

• In-person

Work Location: In person