37 customer service supervisor Jobs in romeoville, il
Aerzen USA Corporation is Hiring a Customer Service Coordinator Near Romeoville, IL
Aerzen USA Corporation is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries, including: Wastewater, Cement, Biogas, Pharmaceutical and Food, among many others. We are One Team , and we Empower our team members to be both Inquisitive and Evolutionary .
What we offer:
We offer a competitive salary, generous health benefits (to include 96% company-paid benefit plans), a 401(k) with company match, Tuition Reimbursement, and a Profit-Sharing bonus package, along with the opportunity to work with a dynamic group of professionals in a triple-bottom-line business philosophy of "People, Planet, Prosperity".
What you will do:
As a Customer Service Coordinator, you will be responsible for scheduling and coordinating service technician activities, creating parts orders in Navision, and providing customers with timely quotations for Aerzen parts, services and repairs.
- Service Scheduling - Schedules and dispatches service technicians as needed to meet customer requirements and manage technician utilization; Maintains updated information in the electronic service schedule and Navision.
- Service Administration - Creates service orders, reviews time sheets and expense reports and enters the pertinent information into Business Central to close service orders in a timely manner.
- Quotations - Provides timely quotations to internal and external customers and identifies the appropriate parts for service visits, service contracts, inspection visits and on-site training.
- Parts Order Entry - Provides timely order fulfillment and maintains regular communication with customers on order delivery dates.
- Materials Management - Plan and coordinate material deliveries and inventory control for the office.
- Lead Generation and Management - Generates aftersales leads/opportunities while interacting with customers and works closely with the Regional Service Manager and Sales team to effectively identify and schedule interactions; Provides timely follow up on open actions and opportunities.
- Data Integrity - Creates and maintains customer, contact and machine data in CRM system on a regular basis to insure data integrity is maintained.
- Sales Support - Supports the sales team as well as Aerzen channel partners to maximize aftersales growth.
Requirements
Education: Associate Degree in related Business is preferred
Experience: 3 to 5 years related customer support experience
Computer Skills: Proficient in Windows 10, Microsoft Office, Salesforce and multiple Internet Browsers
Job Summary
Full Time
$40k-50k (estimate)
06/16/2024
07/03/2024
The following is the career advancement route for Customer Service Coordinator positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator. You can explore the career advancement for a Customer Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
01/06/2022: Las Cruces, NM
The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.
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The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.
02/13/2022: Kingsport, TN
Deliver excellent customer service and lead by example.
01/09/2022: Baton Rouge, LA
Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
02/25/2022: Harlingen, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
01/23/2022: Rochester, MN
CS coordinator may also provide the clients with product and service knowledge.
12/21/2021: Scranton, PA
The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
03/15/2022: Akron, OH
The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
03/02/2022: Albuquerque, NM
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
01/08/2022: Cedar Falls, IA
Step 3: View the best colleges and universities for Customer Service Coordinator.
