Romeoville Toyota is growing, and we need your help to continue to create remarkable client experiences! Our team offers a first in class culture as well as support that provides a unique workplace environment! The Customer Care Specialist will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
• Work closely with the BDC Manager and other sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete phone calls as assigned by the BDC Manager
• Act as a member of the team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Conduct sales department service tours
• Stay informed about new products, features, accessories, etc., and their benefits to customers
• Attend product and sales training as requested
• Attend sales meetings

Qualifications

• Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
• Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
• Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
• Clean driving record & valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.