Come Work with Us! Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor. Your Opportunity: Taylor Print and Service Solutions, previously known as Taylor Communications, is looking for a new Customer Service Rep to join their team! In this position, you would be responsible for establishing and maintaining relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. Your Responsibilities: Manage all written and verbal communication with customers on behalf of the company Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution Engage appropriate resources to assist or resolve service issues as necessary Understand and appropriately use the company pricing system and policies Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities You Must Have: High school diploma or equivalent in work-related experience 3 years of customer service industry experience Strong MS Office skills with emphasis on Excel and Outlook Ability to communicate effectively through verbal and written communication We Would Also Prefer: Print, marketing or promotional product experience Salesforce.com knowledge About Taylor Corporation One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000 employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled. Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor. If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.