116 field service specialist Jobs in philadelphia, pa
The ICEE Company is Hiring a Field Service Manager Near Philadelphia, PA
** Field Service Manager**
**Job Category****:** Field Operations **Requisition Number****:** 42TEM01846 Showing 1 location **Job Details**
**Description**
**SUMMARY**
The Field Service Manager must provide Leadership and direction of service staff, planning and organization of service operations. Technical competence and knowledge. Performs installation and service of machines. Takes care of all machine movement. Reviews sales invoices, service tickets and route envelopes. Oversee all service calls to the Service Techs. Field Service Managers are a backup staff for the Service Department. Field Service Managers organize the delivery routes, parts and product ordering and the POS ordering.
New employees will typically go to the ICEE training center (FCB University) for up to three weeks of training. Class is held in Louisville, Kentucky, or in La Vergne, TN. In addition, periodic training sessions will be conducted locally.
**REQUIREMENTS AND RESPONSIBILITIES**
* Set weekly itinerary for branch (include work schedule and all projects).
* Recap goals and accomplishments.
* Monitor daily service orders.
* Review previous service orders with techs.
* Perform vehicle checks.
* Stress safety (including conducting weekly and monthly safety meetings).
* Problem solving for employees and accounts.
* Performance evaluations of service staff.
* Development of service staff.
* Training in various types of equipment in and out of the field.
* Ride with technicians at least two to three days a week. Keep progress reports.
* Training in equipment movements.
* Recognize and develop promote able staff.
* Parts and tool inventory control.
* Monitor of weekly parts ordering and control excessive parts inventories.
* Responsible for daily operations within assigned branch:
Perform service as required and do excessive service follow-up.
Check and total time cards.
Set work schedules, holiday and vacation schedules.
Cover for personnel who are out sick. React to employees unscheduled workdays off.
* Conduct weekly service meetings and weekly service recaps.
* Perform and assist / train machine installs, exchanges, and pulls.
* Perform and assist / train shop checkout of machines.
* Install pre-checks/install follow-ups.
* Monitor/change route schedules.
* Maintenance of warehouse as needed.
* Conduct machine operation instruction classes for customers.
* Responsible for communication with dispatcher to ensure prompt service.
* Weekly meetings with Account Executives and installers (if applicable) to set equipment movement schedules.
**COMPETENCIES**
To perform this job successfully, the Field Service Manager must be self-motivated, and be a driven leader. The requirements listed below are representative of the knowledge, skill and/or ability required.
* Leadership, management and organization skills.
* Mechanical aptitude and current service skills.
* Customer relations, interpersonal relationships, team relations and service.
* Excellent organizational and time management skills.
* Must be self-starter with the ability to lead a Service Center to accomplish their goals.
* Great oral and written communication skills.
**MINIMUM REQUIREMENTS**
* Minimum of (5) years working as a service technician or possess mechanical aptitude.
* Must have Technical or Vocational School background or related field
* Valid drivers license.
***ICEE offers its Employees***
* Technical School Tuition Reimbursement Plan
* Paid holidays, sick time and Paid vacation
* Birthday Holiday (Must be used within Employee Birthday Month)
* Medical, Dental, Vision Insurance
* Employee Stock Purchase Program
* Life Insurance
* 401 (k) Plan
and much more!!!
**EEO**
ICEE is an equal employer opportunity and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.
IND123
**Qualifications**
**Skills**
**Preferred**
**Mechanical** *Intermediate* **Behaviors**
**:**
**Motivations**
**:**
**Education**
**Preferred**
Technical/other training or better.
**Experience**
**Required**
**5 years:** Service Technician
**Licenses & Certifications**
**Preferred**
Drivers License
EPA
Job Summary
Full Time
$86k-125k (estimate)
06/11/2024
06/30/2024
icee.com
OKLAHOMA CITY, OK
500 - 1,000
1967
CYRIL WINDMAN
$200M - $500M
Consumer Goods
Related Companies
About The ICEE Company
The ICEE company, leader and innovator in the Frozen Beverage Industry, offers the most comprehensive frozen beverage package and service network in the beverage and foodservice categories. The ICEE company brand portfolio includes ICEE,SLUSH PUPPiE, ARCTIC BLAST, Parrot-ice fruit smoothies, THELMAs frozen lemonade, frozen Nitro cold brew coffee, Juice 100 100% juice smoothies and more. The ICEE Company is also a major service provider to the foodservice category through ICEE managed service, with the leading service network in the industry. The ICEE Company is a subsidiary of J&J Snack Foods ...
Corp. (NASDAQ-JJSF). The ICEE brand has been loved by consumers of all ages for over 50 years and is the #1 Frozen Beverage Brand, known for its wide consumer recognition and iconic nostalgia. ICEE operates in the U.S., Canada and Mexico and is also sold internationally in Mexico, Canada, Central and South America, UK, Europe, Australia, China and the Middle East. The ICEE company offers a wide array of frozen beverages programs that meet the varying needs of retailers across numerous channels. The ICEE company has over 1,000 employees and operates over 110 branches across the United States
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The following is the career advancement route for Field Service Manager positions, which can be used as a reference in future career path planning. As a Field Service Manager, it can be promoted into senior positions as a Field Service Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Manager. You can explore the career advancement for a Field Service Manager below and select your interested title to get hiring information.
