Service Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.

Creating and updating documentation of technical information.

Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service

Demonstrating a willingness to help others and be a team member; often working together with Customers Service Engineers.

Providing assistance and training to Customers Service Engineers on the installation and maintenance of newer product lines.

Establish and build exemplary communication and customer service relationships with customers.

Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.

Other duties as assigned.

Minimum Requirements:

Bachelors or Associates Degree in technical related field of study preferred.

3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

Experience working with Faunc, DMG or MORI SEIKI machines, Mitsubishi, and/or Siemens and controls are a PLUS.

Good verbal and written communication skills with exceptional customer service orientation.

Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.

Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.

MS Word/Outlook competencies

Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.

Minimum of 50% travel in multi-state region; drive or fly depending on distance.

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.