20 Jobs in oshkosh, wi
Verve, a Credit Union is Hiring a Collections Specialist (46966) Near Oshkosh, WI
Oshkosh WI Universal Branch Corporate Office - Oshkosh, WI
Description POSITION SUMMARY The Member Solutions Specialist is responsible for preserving the credit union’s assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral.
Position Responsibilities General Responsibilities
- Process correspondence for collections department, ensuring accuracy of work. Create form letters, type labels and provide general administrative support.
- Monitor payments for late and/or delinquency status.
- Contact high balance and/or delinquent members by telephone and mail to determine the reasons for balance or delinquency.
- Follow up on delinquent, high-balance, and overdue accounts by phone and/or letter.
- Ensure professional interface with members.
- Arrange for debt repayment or establish repayment schedules, based on members' financial situations to bring accounts to a current status.
- Notify co-signer regarding status of delinquent accounts.
- Trace delinquent members to new addresses by inquiring through various resources including post offices, telephone companies and credit bureaus.
- Analyze financial situation of delinquent borrowers; make recommendations for liquidate collateral or foreclose when other arrangements to bring the loan current are unsuccessful; offer financial counseling sources, repayments plans, deferments, rewrites forbearances, etc.
- Accurately maintain and document electronically stored collection files according to department procedures.
- Research payroll deductions-stops, starts, and changes s they may affect the status of a loan repayment.
- Assist members with delinquent real-estate loans and taxes to resolve delinquency.
- Contact references and other lenders by telephone for additional information to determine the member's financial situation.
- Complies with all aspects of BSA/AML and OFAC regulations as it relates to this position.
- Maintain a professional image of the credit union in dealing with members: provide friendly, helpful assistance, upgrade knowledge of financial products and protect member confidentiality.
- Input data into the credit union's collection system, maintain an accurate record of communication and generate reports as requested.
- Respond to telephone calls regarding payment notices and delinquent accounts.
- Monitor mailing of payment notices, ensuring that credit union errors are detected promptly and corrected.
- Provide members with a complete explanation of the loan's status as requested.
- Additional duties as assigned.
- High school diploma or GED. Six months to two years of similar or related experience.
- To assure member service is top priority; treat members and other employees professionally with courtesy and respect, always handle situations with the strictest of confidentiality.
- To maintain overall delinquency at below 1.00% Quality of work is satisfactory, with few exceptions. Occasionally identifies and resolves issues outside the normal scope of responsibility.
- To be aware of departmental goals and deadline requirements and attain as required.
- To have a thorough knowledge of the job, including knowledge of Fair Debt Collections Practices Act; to be cross trained on all loan types; to be knowledgeable and in compliance with all bankruptcy laws and restrictions on collections and member contact; rarely need to ask questions.
- To use sound judgment when making decisions in normal situations. Keeps management informed regarding key operational issues affecting the department.
- To be a good team player, assisting other areas of the department as needed; occasionally make recommendations for operational improvements.
- To be adaptable; to adjust to change with reasonable instruction.
- To continually expand knowledge and develop skills.
- Must have good telephone technique and both written and verbal communication skills; ability to work with numbers and attention to detail; computer and key boarding skills.
- Work Environment : Business office, the noise level in the work environment is usually quiet to moderate.
- Physical Requirements: Ability to sit or stand at a desk the majority of the workday; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch. The employee may occasionally lift and move up to 30 pounds.
Job Summary
Full Time
Banking
$37k-47k (estimate)
05/27/2024
06/23/2024
verveacu.com
APPLETON, WI
200 - 500
1937
JOY VELDBOOM
$10M - $50M
Banking
Related Companies
About Verve, a Credit Union
Founded in 1937, Verve, a Credit Union, is a member-owned, not-for-profit financial cooperative serving over 65,000 members at 21 locations. Membership is open to anyone who lives, works or worships in 25 counties throughout Wisconsin, Illinois and Minnesota and to employees of Kimberly-Clark Corp., Fox River Paper Co., the medical services industry and the immediate family of any current member. Federally insured by NCUA.
The job skills required for Collections Specialist (46966) include Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Collections Specialist (46966). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collections Specialist (46966). Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Collections Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Build an optimized Collections Specialist resume quickly and easily using administrative skills.
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Step 3: View the best colleges and universities for Collections Specialist.
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