Provides a variety of administrative and operational support to the Physical Security Department, Boys Town National Research Hospital, and other designated Boys Town departments.
Schedule: Tuesday-Saturday
11:00 PM-7:00 AM
MAJOR RESPONSIBILITIES & DUTIES:
Provides a variety of administrative and operational support.

• Determines nature and urgency of calls, alarms and other activities that are directed to the department and responds according to appropriate policy and procedure.
• Refers or transfers caller to appropriate person or service in a timely manner and communicates relevant information to consumer regarding services, products, and other information.
• Informs supervisor and other appropriate staff of consumer related issues or concerns.
• Dispatches the Campus Resource Officers (CROs) to all alarms and other calls for service in the village. Properly documents all calls and response in provided system.
• Monitors the Boys Town Village CRO radio system and assists the CRO as requested.
• Monitors the Douglas County, Nebraska 911 system for Fire and Rescue calls in the Boys Town Village. Dispatches CROs to the vicinity of emergency calls as appropriate.
• Tracks outstanding CRO calls for service and dispatched personnel.
• Monitors all surveillance, access control, fire alarm and radio systems at Boys Town facilities across the nation.
• Efficiently review protocols and make decisions in response to alarms at BT facilities nationwide.
• Responds to incoming alarms and/or notifications in an expedient and professional manner. Accurately and thoroughly follows appropriate procedures for each alarm or notification type including required documentation and follow up.
• Contacts the appropriate authorities and responsible parties in response to specific alarm notifications.
• Monitors surveillance systems and voice communications via telephone hard line and radio. Dispatch Associates will be familiar with surveillance protocols and operation, locating relevant cameras and observing activity in emergency situations then communicating observations to security personnel or 911 operators.
• Receives and appropriately triages after hours hospital, clinic, and doctor line calls from medical patients of the Boys Town National Research Hospital and clinics. Follow appropriate response procedures particular to each specialty clinic and doctor according to their preference.
• Monitors safety system timers initiated by Boys Town In-Home Family Service (BTIHFS) personnel nationwide. Expired timers require Dispatch Associates to contact appropriate personnel, supervisors, or authorities to assist BT IHFS personnel working in the field in a safety emergency.
• Receives and disseminate emergency calls at Boys Town Village for maintenance of facilities, appliances, plumbing, electrical, grounds or environmental services.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate in an articulate, professional manner while maintaining necessary degree of confidentiality.
• Computer skills in Microsoft Office and the ability to type accurately and proficiently at a high rate of speed.
• Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.
• High level of professionalism, customer service, and interpersonal skills.

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent required.
• Minimum of 6 months of experience required.

PREFERRED QUALIFICATIONS:

• Experience in call center or customer service-related environment preferred.

Diversity is more than a commitment at Boys Town-it is the foundation of who we are and what we do.
At Boys Town, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results
About Boys Town:
Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. Unique perks to Boys Town employees and their families include free visits to Boys Town physicians and free prescriptions under the Boys Town Medical Plan, tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.