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Tesla is Hiring a Service Advisor Near Milford, MA
What To ExpectTesla Motors is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world’s transition to sustainable energy.
What You'll DoProvide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail Conduct transactions, guide customers through corrections, and summarize repair work performed Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services What You'll BringKnowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office Proactive willingness to learn emerging automotive technologies Ability to manage multiple priorities in order to meet business critical deadlines Valid driver's license required BenefitsCompensation and BenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
What You'll Do
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Job Summary
JOB TYPE
Full Time
INDUSTRY
Retail
SALARY
$72k-98k (estimate)
POST DATE
06/10/2024
EXPIRATION DATE
07/06/2024
WEBSITE
tesla.com
HEADQUARTERS
BRENTWOOD, TN
SIZE
>50,000
FOUNDED
2003
TYPE
Private
CEO
SOURABH BIYANI
REVENUE
$10B - $50B
INDUSTRY
Retail
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