About the Company

360 ELECTRICAL & ENGINEERING SERVICES LLC offers turnkey solutions to commercial, industrial, and electric power industry customers including design, engineering, project management, integration, systems maintenance, and construction. Our years of experience and technical knowledge, coupled with our passion to excel at every task, bring an unmatched value proposition to our customers, enabling us to implement unparalleled turnkey and cost-effective solutions.

Pu rpose of the position

360 ELECTRICAL & ENGINEERING SERVICES LLC is looking for a highly organized and efficient individual to join our team as a Billing Specialist. The Billing Specialist is responsible for overseeing the billing process for customers. Duties include reviewing all pertinent entries and documentation attached to the work order to ensure proper costs are posted and customers are billed on time.

Essential Functions

Generate and review invoices for electrical projects and services.

Ensure accuracy and completeness of billing information, including pricing, quantities, and terms.

Verify labor hours, materials, and expenses against project records and contracts.

Review work orders, and ensure all costs are posted and backup documentation is attached to the work order.

Collaborate with the department leads in gathering necessary documentation and information for billing.

Communicate with clients regarding billing inquiries, discrepancies, and payment reminders and send out courteous and professional reminders to clients regarding upcoming or overdue payments. This can be done via email, phone calls, or automated reminders through billing software.

Maintain organized billing records and documentation for auditing purposes.

Monitor accounts receivable aging reports and follow up on outstanding balances.

Prepare and analyze accounts receivable reports, identifying trends and areas for improvement.

Process the customer payments received via various channels, including checks, credit cards, and electronic transfers.

Reconcile payments with invoices and apply them accurately to customer accounts.

Collaborate with internal teams, including sales, customer service, and finance, to resolve billing-related issues and improve processes.

Serve as a point of contact for customer inquiries related to billing and accounts receivable.

Provide courteous and prompt responses to customer inquiries and requests for assistance.

Build and maintain positive relationships with customers through effective communication and problem-solving.

Collaborate with cross-functional teams such as sales, operations, and finance to align billing processes with business objectives and address interdepartmental issues.

Assist Accounting, Finance, and Customer Relationship Management departments as needed.

Assist in managing relationships with vendors and subcontractors, including reviewing vendor invoices, reconciling payments, and resolving billing discrepancies.

Monitor accounts receivable aging reports to track overdue payments and past-due accounts. Implement collection strategies to follow up with customers on outstanding balances and escalate unresolved issues, as necessary.

Assist the A/R Department in receiving, reviewing, and processing invoices from vendors and suppliers for goods and services received by the company. This involves verifying the accuracy of invoices, matching them to purchase orders, receiving documents, and obtaining necessary approvals for payment.

Enter invoice details, including vendor information, invoice numbers, amounts, and payment terms, into the accounting system or A/P software accurately and promptly.

Coordinate the invoice approval workflow, routing invoices to the appropriate department or individuals for review and approval based on established policies and procedures.

Assist in reconciling vendor statements with A/P records to ensure all invoices and payments are accurately recorded and accounted for. Investigate and resolve any discrepancies or outstanding balances.

Ensure accurate and up-to-date customer information in the CRM system, including contact details, billing preferences, payment history, and communication preferences.

Generate reports from the CRM system to analyze customer satisfaction, retention rates, and payment trends. Use data-driven insights to make strategic decisions and improve billing processes.

Other administrative duties as assigned.

Knowledge - Skills – Abilities

Strong attention to detail and accuracy in data entry and calculations.

Excellent communication, including writing, speaking, and active listening.

Excellent interpersonal skills, with the ability to interact professionally with clients and colleagues.

Ability to prioritize tasks effectively and work independently in a fast-paced environment.

Knowledge of billing and accounts receivable best practices and regulations.

Must possess initiative and problem-solving skills.

Strong sense of urgency.

Works with minimal supervision and direction.

Education and Work Experience

Associate or bachelor’s degree in accounting, finance, or a related field preferred.

Previous experience in billing and accounts receivable, preferably in a similar industry.

Proficiency in QuickBooks and Microsoft Office Suite, especially Excel.