Introduction
The Division of Unemployment Insurance is currently seeking a Claims Service Supervisor to manage customer service staff in the Benefit Operations Bureau.
This is a hybrid-remote position headquartered at our Menomonee Falls office. The person hired into this position may request to work remotely in Wisconsin, with regular requirements to report in person to the Menomonee Falls office, sometimes on short notice. High speed internet access is required to meet the needs of remote work. Remote work is subject to change based on business needs.
The Department of Workforce Development (DWD) offers interesting and meaningful work with an employee-friendly work environment, work-life balance, a casual office environment, flexibility, and many opportunities to grow your skills. The State of Wisconsin offers an exemplary benefits package with over 6 weeks paid time off, excellent insurance options (health, dental, vision, life, and more), a top-notch retirement program, and much more. Apply now to find out why we love to Work for Wisconsin.
This recruitment may be used to fill future similar permanent, project, and/or LTE vacancies.
Position Summary
The Claims Service Supervisor evaluates and monitors staff in the processing of unemployment insurance (UI) claims. This position trains staff, determines needs, assists Help Center Manager in hiring of new staff, and coordinates workflow among subordinate staff. It assures adherence to the Affirmative Action plan and monitors reports to ensure maximum productivity levels are maintained. This position applies internal work rules and recommend disciplinary action as needed. It provides assistance to the public and staff, and supervises, reviews, and assists staff members.
For more information, please see the full position description.
Salary Information
Starting salary is between $58,240 and $63,648 per year depending on qualifications and experience, plus excellent benefits. Use this Total Rewards Calculator to see an estimate of the total value of our competitive benefits package!
A 12-month probationary period will be required. The classification title for these positions is Unemployment Benefit Supervisor (schedule 81, range 04). These positions are not represented in a collective bargaining unit.
Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment. Starting pay may vary for current state employees.
Job Details
We consider all qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled. For positions with access to sensitive federal tax information, FBI fingerprinting may also be required.
Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Qualified veterans with a 30% or more service-connected disability are eligible for non-competitive appointment to permanent positions in classified civil service under s 230.275 WI Stats. Ask the HR contact listed in this announcement for information on how to apply under this provision.
QualificationsIt is very important that you specify your experience for the qualifications that are marked with asterisks (*) in your letter and resume as these qualifications will be evaluated in the first step of the selection process. Additional qualifications may be evaluated in subsequent steps.You Will Need To Have Training And/or Experience In

• *Leading a team or group (assigning tasks, monitoring work, enforcing timelines, providing timely feedback on performance, etc.)
• Implementing/ adapting to change
• Establishing and maintaining work relationships

It would be nice to have experience in any of the following:

• *Working in a highly regulated industry or government program, especially Unemployment Insurance (other examples include healthcare, accounting, finance, insurance, etc.)
• *Working in a call center
• *Working as a front-line supervisor (hiring, setting expectations, performance improvement, employee coaching, performance reviews, etc.)
• Conflict resolution (mediation, advocacy, difficult conversations, etc.)

How To Apply
Note: If you are viewing this posting on an external site, please visit Wisc.Jobs (search Job ID 14345) to complete your application.To apply, click "Apply for Job" to start the application process. That will prompt you to access your existing account or create a new account. You will be asked to attach a resume and a letter of qualifications as part of the application process. It is important that these materials clearly illustrate how your qualifications relate to the qualifications of this job. Please review this additional guidance on developing your resume and letter of qualifications (including a template) as you prepare to apply.
Please see the Frequently Asked Questions for general Wisc.Jobs user information and technical assistance.

• Technical issues: if you encounter issues submitting your on-line application (e.g. signing in or uploading a resume), please email the Wisc.Jobs Help Desk at wiscjobs@wisconsin.gov or call (608) 267-1012 (Monday - Friday, 7:45am – 4:30pm).
• Position questions: if you have questions about the position or this recruitment (e.g. projected start date, skills needed, etc.), please email Terra at TLKJobs@dwd.wisconsin.gov.

Please note that once you submit your application, you will not be able to update your materials.
What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process. The most qualified applicants will be invited to participate in the next step of the selection process, which is typically a virtual interview.
The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to applicants of any race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Deadline to Apply
Application materials must be submitted by 11:59 PM (central standard time) on June 5th, 2024.