Job Description

Location : Elevance Health supports a hybrid workplace model (virtual and in-office) with PulsePoint sites used for collaboration, community, and connection.

This includes remote work and 1-2 days in office per week at our Mason, OH location.

The Sales Account Representative (SAR) II owns all service issues within their dedicated book of business. They are responsible for taking the lead on any elevated issue a client or broker brings to the attention of Sales.

How You Will Make an Impact :

Primary duties may include, but are not limited to :

• Conducts open enrollment (virtual) meetings with members about their group benefits.
• Educate members on their health and wellness tools and resources.
• Research issues with internal teams to resolve escalated member claim, billing, and / or eligibility problems.
• Develop relationships with existing accounts, members, brokers and responds to inquiries.
• Attend and / or facilitate broker update meetings share updates on current health & wellness benefits, anthem.com capabilities, employer resources, updated Anthem information for members & groups, etc.
• Provide assigned brokers with dedicated contact information for billing, claims, etc.
• Conduct introductory admin meetings with new group contacts, include membership, billing, AM as needed.
• Work with AM & AE Sales for broker training new product rollouts, network changes, etc.
• Attend and present group benefits during employee meetings at open enrollment or throughout the year at broker / client request.
• Facilitate group contact education on EmployerAccess, anthem.com capabilities, mobile app, health and wellness, etc. at broker request.
• Investigate / report IT issues with broker, employer or member portals.
• Develop relationships with internal partners in operations to help facilitate issue resolution.
• Research Carelon Rx issues as needed- along with Specialty issues.
• Report any service issue trends to management as needed.
• Review / Audit SOBs, EOCs, SBCs, Spider, WGS and report errors to appropriate area accordingly.

Minimum Requirements :

• Requires a BA / BS and a minimum of 2 years of related experience; or any combination of education and experience which would provide an equivalent background.
• Sales license is required to be obtained and appointed within ninety (30) days of hire.
• Must have a valid driver's license and access to a motor vehicle with valid motor vehicle insurance.

Job Level :

Non-Management Exempt

Workshift :

1st Shift (United States of America)

Job Family : SLS >

SLS >

Sales - Field

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health.

Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.

Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.

Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient / member-facing roles to become vaccinated against COVID-19.

If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact for assistance.

Last updated : 2024-05-18