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The Client Service Specialist provides administrative client services to both internal and external clients.
In this capacity, the Client Service Specialist will:
Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring that assignments, cross-training, and peer-level support are optimized to provide seamless support;
Coordinate legal practice tasks and projects;
Coordinate administrative functions and facilitate completion of tasks including such as finance/ billing-related tasks, time and expense entry, opening of new matters, client presentations, meetings, and other administrative projects as assigned;
Coordinate with and delegate to Firm resources including DPS, Williams Lea, Client Service Center, practice support, or similar departments in International offices in the handling of tasks and projects;
Prepare complex legal documents and correspondence; File with appropriate court or agency; Apply subject matter expertise in coordination of legal practice tasks and projects;
Coordinate support through the Finance Department including editing and reviewing the process of client bills; correcting time entry and promotion of time entry best practices;
Review and support of the client billing process to include: proofreading, application of task codes and matter management skills, coinciding math aptitude and skills to support rates, rate changes, write-offs, preparation of expense reporting and audits as required, maintenance and consistency with billing protocols and other accounting functions;
Manage the legal and administrative practices of attorneys and facilitate service levels that meet client requirements; and
Work overtime as required.
Proficiencies:
Advanced ability to organize, prioritize, coordinate, delegate and work as part of a team;
Advanced to Expert proficiency in rules of English grammar, spelling, and punctuation; bilingual proficiency as may be required;
Advanced proficiency in MS Word and document editing/comparison applications;
Advanced proficiency in MS Outlook and web-based conference call/web-sharing applications;
Advanced proficiency in MS Excel and spreadsheet/database applications;
Advanced proficiency in MS PowerPoint and presentation applications;
Advanced knowledge of timekeeping, expense processing, and legal billing;
Advanced knowledge of relevant jurisdictional/court/agency processes and procedures;
Advanced proficiency in document management applications;
Proven ability to function as a coordinator with other firm-wide departments with necessary communication skills to transfer instructions/data, verify results, resolution of conflict delivery or results; and
Excellent written and oral communication is required with a strong ability to meet deadlines and provide results while supporting Firm policy and procedures.
Qualifications:
Bachelors degree
At least 4 years of legal secretarial experience or relevant legal experience required
Corporate/Transactional experience.
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Full Time
$89k-119k (estimate)
06/08/2024
06/23/2024
The following is the career advancement route for Client Service Specialist positions, which can be used as a reference in future career path planning. As a Client Service Specialist, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Specialist. You can explore the career advancement for a Client Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Specialist job description and responsibilities
Build and nurture strong personal relationships with clients.
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Client services representatives manage client relationships and provide customer support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Specialist jobs
These positions require familiarity with customer services tools and programs.
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Communicate clearly with customers.
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Step 3: View the best colleges and universities for Client Service Specialist.