Vice President of Customer Service

About the Company

Distinguished investment company

Industry
Investment Management

Type
Privately Held

About the Role

The Company is seeking a VP of Customer Service to join their dynamic team. The successful candidate will be responsible for developing and implementing customer service policies and procedures to ensure a consistent, high-quality service experience for all clients. This role involves managing and leading a team of customer service professionals, including hiring, training, and development, to meet and exceed the company's high standards. The VP will also be expected to collaborate with other departments to integrate customer service with all aspects of the business operations and to monitor and analyze customer feedback and performance metrics to identify and implement necessary changes for a concierge-level service.Applicants for the VP of Customer Service position should have a minimum of 5 years' experience in a customer service leadership role, preferably within the finance industry, and extensive experience in the hotel industry and student housing sector. The ideal candidate will have a proven track record of delivering exceptional customer service, strong interpersonal and communication skills, excellent problem-solving and decision-making abilities, and a customer-centric approach. A deep understanding of customer service metrics and the ability to analyze data to drive improvements is essential for this role. The company values individuals who are passionate about customer service and have the drive to lead a successful team.

Travel Percent
Less than 10%

Functions

• Sales/Revenue
• Account Management/Optimization