15 Jobs in golden, co
LadGov is Hiring a Customer Service Agent Near Golden, CO
Job Title: Customer Service / Dispatcher
Place of Performance:Â Denver Logistics Center, West Pleasant View, Colorado
Duties:
- Place phone order(s) received from Veterans during inbound calls, which may result in multiple transactions per call.
- Process, track, and place order(s) using Outlook email, scanner technology, and DLC software (Remote Order Entry System).
- Respond to emails using Outlook email.
- Evaluate orders for accuracy and timeliness by verifying shipment tracking.
- Gather information from Customers necessary and sufficient to place accurate orders.
- Conduct courteous and professional telephone interviews that address Customers’ issues and/or questions.
- Proficiently navigate Vendor Websites to locate manufacturer specific information, product guides, manuals, and instruction.
- Process credit card payments for charges made.
- Provide assistance to customers by guiding them through the Remote Order Entry System (ROES) software program screens.
- Provide instructions and/or guidance on technical or administrative matters, including ordering procedures, ROES loop processing, problem resolution, and other aspects as needed.
Requirement:
Agents shall have a high school diploma or equivalent.
Agents shall have a minimum of six (6) months of experience and knowledge of customer service practices and principles
Agents shall have the ability to effectively listen and communicate verbally with people on the telephone.
Agents shall have a thorough knowledge of English grammar, spelling, and punctuation to compose written material, including any correspondence with Veterans
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Job Summary
Other
$38k-48k (estimate)
03/09/2024
07/26/2024
The job skills required for Customer Service Agent include Customer Service, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
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Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
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With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
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Agents must be trained and mentored to develop a positive approach towards handling customer queries.
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A customer service representative must be a good listener.
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Step 3: View the best colleges and universities for Customer Service Agent.
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