The LineUp at Wai Kai is Hiring a Host/Hostess - The LineUp at Wai Kai - Ewa Beach Near Ewa Beach, HI
JOB SUMMARY: Greet all Guests according to food & beverage standards. Answer questions on the reservation process, menu, and general restaurant information. Understand menu offerings and specials to assist Guests with questions. Help set up, clean, and maintain condition of restaurant equipment, including the host/hostess stand, menus, computer equipment and seating areas. Complete opening and closing duties including restocking items, turning on/off lights, cleaning candles/lanterns etc. Manage the seating process for the restaurant including confirming reservations, plotting floor plans, and managing reservation inventory. Assist the restaurant team in maintaining cleanliness of tabletops and catering to Guest needs. Follow all safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Ensure adherence to quality expectations and standards. RESPONSIBILITIES:
Ability to satisfactorily communicate effectively with guests, management and co-workers to their understanding
Ability to provide legible communication
Ability to compute basic mathematical calculations
Ability to communicate and understand guests' service needs
Ability to be well organized, maintain concentration and think clearly when providing service to Guests within any given period
Ability to exercise good judgments in determining potentially intoxicated guests
Ability to maintain good coordination while servicing the guest quickly
Ability to exert physical effort in transporting menus, lanterns, ice buckets and other items from service areas to guests
Ability to endure abundant physical movements in servicing guests throughout the work areas
Maintain confidentiality of guest(s) information at all times
Ability to perform job functions with minimal supervision
Ability to work cohesively with co-workers as part of a team
Maintain complete knowledge of table and lounge numbers, stations, proper table set ups, area and table capacities, hours of operation, menus, and price range
Daily cleaning of FOH areas including sweeping, mopping, and wiping tables/chairs
Other duties as assigned
DUTIES/RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Maintain complete knowledge of the reservation system
Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
Legibly document reservations when system is down and distribute orders to respective personnel for preparation or order
Anticipate guest(s) needs, respond promptly, and acknowledge guest(s) even when busy
Maintain positive guest relations
Be familiar with all services/features and activities to respond accurately to any guest(s) inquiry
REQUIRED SKILLS/ABILITIES/CERTIFICATIONS:
Preferred: ServSafe Certification
Strong communication skills with customers and staff, both written and verbal
Strong organizational aptitude
EDUCATION AND EXPERIENCE:
Preferred: Six months of experience in host/hostess position
PHYSICAL REQUIREMENTS:
Willing to work long hours as needed
This position requires standing, walking, bending, and kneeling