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Client in Easley, SC is searching for qualified candidate to fill a Customer Service Representative position on a temp - to - perm basis.
Hours : 8am-5pm (M-F)
Pay : $15.00
Characteristic preferences of potential candidate s for client should include :
Excellent customer service skills
Accuracy in work performed
Timeliness and dependability
Ability to handle a variety of job responsibilities
Handle frequent interruptions
Adapt to change
Ability to multi-task
The primary responsibility of the Customer Service Representative is to assist in resolving and responding to customer concerns in person and over the phone.
communicating with construction and field crews.
Minimum training and experience :
High School Diploma or G.E.D. required
P roficient computer skills including Microsoft Word and Excel, ability to learn and utilize Utility Billing software and other software as needed
Water Utility experience including customer service preferred
BILLING / COLLECTIONS DUTIES
Responsibility
Time per month
Processing of Payments & related duties
Process payments at lobby and drive-thru window
Process payments received in mail & night drop
Process CC payments received via the phone
Assist with Lock Day Process
Process bank draft and return checks letters to customers
Balance cash drawer at the end of each day
Assist with closing procedures at the end of day (shredding, cleaning, signage, etc.)
CUSTOMER SERVICE DUTIES
Responsibility
Time per month
Provide professional and effective assistance to all customers with their needs, either on the phone or at the front desk.
Signing up new customers for service and customer portal
Address customer concerns / inquiries regarding new service, bills or complaints (abnormal or continuous usage)
Initiate CS work orders
Check and appropriately respond to phone voice mail messages within one hour
Communicate with Field Services Supervisor and field personnel
Review customer usage data to determine adjustment eligibility.
New Tap Process (Service Address to Account Conversions)
Setting up new parcels in Tyler (Service Address Creation)
Assist field employees and customers with tap / meter locations utilizing GIS mapping (Inframap).
ADMINISTRATIVE / OTHER DUTIES
Responsibility
Time per month
Scan and maintain files as needed
Analyze and update account documentation (input GPS coordinate data and user defined data)
Distribute mail to PW employees
Prepare documents and reports as required
Training
Other duties as necessary
CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as disabled veteran, marital status, sexual orientation, gender identity, hairstyles, hair textures, pregnancy, childbirth, and related medical conditions or any other legally protected characteristic in accordance with applicable laws.
In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.
CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities.
INDSC02
Last updated : 2024-06-06
Full Time
$36k-45k (estimate)
06/08/2024
09/07/2024
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The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.