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Penzone Salons is Hiring a Customer Service Representative (Guest Experience Call Center) Near Dublin, OH
Location: Dublin, OH
Improve lives from the outside in. Join our team enjoy $10 haircuts, $20 massage, 40% off salon spa products, growth opportunity oh, so much more - best.job.ever.
You're the first welcoming hello from PENZONE Salons Spas to our guests. You'll work from our Innovation Office to elevate guest experience on a daily basis.
Job Duties:
- Answering phone calls for all salon locations; booking, canceling confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties.
- Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
- Performing other duties as assigned.
- Position requires a self-motivated, detail-oriented and organized person.
- Candidate must possess superior customer service skills, and excellent verbal and written skills.
- Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
- Candidate must possess basic math skills and have working knowledge of computers.
- The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
- Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.
- Previous customer service experience preferred.
- Both part-time and full-time opportunities available - position is onsite at BASE ONE
- Great entry level position or part-time work
- $10-$20 Salon Spa services
- 40% off Salon Spa products
Job Summary
Full Time
$32k-41k (estimate)
05/27/2024
06/15/2024
The following is the career advancement route for Customer Service Representative (Guest Experience Call Center) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Guest Experience Call Center), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Guest Experience Call Center). You can explore the career advancement for a Customer Service Representative (Guest Experience Call Center) below and select your interested title to get hiring information.
