Overview

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure process. This position is critical to providing the guest with a positive initial and final impression.

Responsibilities

• Customer Acknowledgement : Friendly; warm; sincere greeting of all arriving and departing guests. Open vehicle and hotel doors.
• Guest Name Usage : Determine and utilize name during guest interaction.
• Valet parking : Park & retrieve guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate documentation of vehicle damage, arrival / departure dates;

valet / self parking option; vehicle location; other property specific needs.

• Post Position : Move from door post to and from other guest service areas throughout the hotel in response to customer needs.
• Luggage : Read luggage tags; use guest name; utilize claim tickets where necessary to ensure appropriate delivery / storage of luggage, packages, etc.

Place packages / luggage onto baggage carts or in secure area for delivery to guest or to guest room. Ability to grasp, lift and / or carry or otherwise move items with weights up to 75 lbs. from vehicles.

Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.

• Taxis / Transportation : Hail taxis as needed; assist guest in acquisition of transportation needs.
• Guest Van Transportation : Perform pick ups and drop-offs at the airport, etc. (if property provides service) for the guests in a timely and friendly manner.

Perform all vehicle inspections / safety checks in accordance with hotel guidelines.

Cleanliness : Maintain the cleanliness of Guest service Areas including : lobby entrance; valet parking area; parking garage structure;

and luggage storage areas. Maintain cleanliness of entrance doors & windows.

• Organization : Maintain an organized and clean appearance in all work areas.
• Deliveries : Deliver messages; valet / laundry; ironing boards; etc. to guest rooms.
• Daily Event Board : Post the daily events in appropriate lobby location(s).
• Knowledge of Area / Hotel events : Ability to respond to guest questions and answer information on local attractions, events and daily activities in the hotel.
• Groups / VIP Guests : Ability to understand group resumes; aware of in-house .'s and repeat guests. Greet them by name. Thank for patronage.
• Communication : Maintain an open communication line through all shifts by proper use of inter shift log.
• Emergency Procedures : Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures.

Assist in the event of an emergency.

Qualifications

• High school diploma or equivalent required.
• Hotel experience preferred.
• Must maintain a professional appearance and manner at all times.
• Ability to communicate with guests, respond to questions, knowledge of hotel service, provide directions to nearby local attractions, area events and activities.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
• Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to drive vans, trucks and automobiles, both manual and automatic transmissions with or without reasonable accommodations
• Must have an excellent driving record as verified by a Motor Vehicle Report.
• Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to grasp, lift and / or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs with or without reasonable accommodations.
• Ability to stand, walk and / or sit and continuously perform essential job functions with or without reasonable accommodations.
• Ability to be in constant motion - run for vehicles throughout shift with or without reasonable accommodations.
• Perform tasks requiring bending, stooping, kneeling, walking and running with or without reasonable accommodations

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.

Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.

Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Last updated : 2024-05-16