Company Overview

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Position Summary

The Public Area Attendant is an integral part of the Housekeeping Team, maintaining the public guest and employee areas. A great eye for detail, a high sense of quality and integrity, and a passion for great service will make a successful candidate. 

Responsibilities

• To clean, maintain and self-inspects public areas as assigned to hotel standards.
• Inspect, clean, and restock all public area restrooms, all lobby areas, the fitness center, pool, social club, employee locker rooms.
• Each restroom is to be checked each hour as a minimum. 
• Clean all glass doors, windows, and mirrors in public areas. 
• Keep outdoor public areas, front driveways, smoking area pool desk and balconies clean, remove trash, power wash, change linens.
• Complete guest request calls and guest services
• Restock public areas with guest supplies such as towels and water.
• Deliver and pick-up guest request items when assigned via the housekeeping communication system. This also includes making up and delivering cribs and rollaway beds.
• Must be able to lift up to 50 lbs.
• Deep cleans lobby, elevators, public area restrooms, employee locker rooms, guest corridors, and other service areas. 
• Performs floor care. Sweeps and mops floors and stairwells. Seals, waxes, polishes tile, marble, and brass. Cleans and shampoos carpet. Vacuums hallways and offices.
• Removes trash from designated areas and disposes trash in a central area. 
• Assists with responsibilities and duties in the absence or heavy volume in the areas of other public area attendants, house attendants and/or housekeepers.
• Gives assistance to House Attendants as required; keeps all guest corridors, elevator landings, stairwells and linen storage rooms clean at all times.
• Performs any other cleaning duties as specified by a supervisor or manager.
• Interacts with guests making them feel welcomed, comfortable, and well taken care of by handling all guest interactions with the highest level of hospitality, accommodating any special requests. 
• Provides genuine hospitality and recognition in the work area. Promotes hotel services and products. 
• Is proficient in the safe handling of all relevant equipment and machinery, reports defects and accidents to management immediately. 
• Reports any maintenance deficiencies to housekeeping.
• Reports anything or anyone suspicious and a Health and Safety hazard to a supervisor, manager, or Security 

Qualifications

• 1-2 years’ experience in a luxury hotel preferred.
• Previous Housekeeping experience preferred, but not required. 
• Ability to understand and working knowledge of English. 
• Must have a strong eye for detail and the ability to stand and walk for extended periods of time.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This will include any day of the week, all shifts, and holidays.