Job Description
Position Purpose:
mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language:
EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">Customer
Service/Sales associates provide fast, friendly service by actively seeking out
customers to assess their needs and provide assistance. These associates have
an emphasis on department and product knowledge, providing information on
product features, and knowing related items to sell an entire project.
Associates in this position know how to greet, qualify, recommend and close
every customer in their department, and know how to handle basics in adjacent
departments. Customer Service/Sales associates maintain the in-stock condition
of assigned areas, and ensure that it is clean, shoppable, and safe. Each
associate has the responsibility of providing a safe working and shopping
environment by following all safety policies & standards, completing
specified safety training, immediately correcting hazards & unsafe
conditions or reporting conditions to the Manager On Duty, and working safely
as not to endanger themselves, co-workers, vendors, or customers. These
associates work in cooperation with their Department Supervisor and other associates
in their department as well as other departments. Specific store departments
may include Building Materials, Dcor, Electrical, Flooring, Garden, Hardware,
Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The
Customer Service/Sales position types may include Department Sales, Lead
Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer
Order Specialist.