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Introduction:
We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a front desk agent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Positive and supportive work environment
Full Time
$25k-33k (estimate)
05/25/2024
07/24/2024
The job skills required for Front Desk Host include Customer Service, Microsoft Office, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Host. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Host. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Host positions, which can be used as a reference in future career path planning. As a Front Desk Host, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Host. You can explore the career advancement for a Front Desk Host below and select your interested title to get hiring information.