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Desktop Support Technician - Baton Rouge, LA

AA2IT Baton Rouge, LA

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$49k-62k (estimate)

Full Time 2 Days Ago

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AA2IT is Hiring a Desktop Support Technician - Baton Rouge, LA Near Baton Rouge, LA

Job Summary

We are looking for a Desktop Support Technician for a 3 month contract-to-hire opportunity in Baton Rouge, LA to provide high-level desktop and IT support.

Qualifications

This role requires a minimum of 2 years of IT support and field hardware break-fix experience.
A Certification or willing to obtain A certification within 90 days.
OEM Certifications (Dell/Lenovo Etc.)
Apple/Mac Experience
Imaging from Network and USB
Laptop/Desktop/Printer hardware and software support experience
ServiceNOW experience

Responsibilities

Paid Training.
Provide exceptional, daily, On-Site Customer Service interaction with high profile client executives.
Provide excellent time management and reporting skills
Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
Manage triage, troubleshooting and resolution to client scope on IT equipment
Occasionally works at heights of 20' to 25', lift equipment training provided
Document efforts, issues and resolutions, close cases/tickets daily
Insight to PC, Printers, Thin Clients, AP's, Servers, Network switch equipment, MFDs, Tablets