Date Posted: 06/07/2024

Hiring Organization: Rose International

Position Number: 465473

Job Title: Support Services Specialist

Job Location: Atlanta, GA, USA, 30313

Work Model: Hybrid

Employment Type: Temporary

Estimated Duration (In months): 19

Min Hourly Rate ($): 19.41

Max Hourly Rate ($): 19.41

Must Have Skills/Attributes: CNA, Communications, Customer Support, MS Office, SAP, Supply Chain

Job Description

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

The Special Services Team primary accountabilities are handling all requests made from a Client Customer disputing their product invoices due to a discrepancy with product such as: damaged product, shorted product or any type of billing discrepancies and providing dedicated support for our internal sales teams, customers. They must perform detailed research to determine the validity of the claims. The Support Services Lead will play a key role in handling escalated issues, finding process improvement opportunities, training, reviewing Quality, reporting, and workload management.

Key Activities

• Building relationships with Client, Customer Service, Customer Solutions and NFO to help improve customer service and drive down cost

• Ad hoc reporting for root cause analysis

• Primary point of contact for Customer Service, Customers and Finance requesting credits/debits.

• Detailed research of claims with Client finance and facilities, transportation vendors, to verify and recommend claim disposition

• Ad hoc projects

• Maintain relationship with shipping facilities, transportation, Client on inventory.

• Changes to current processes (management, shipping facility, transportation and finance)

• Evaluate, suggest, and work with Manager to reduce customer order issues that are recognized through the credit process. Recommend systems and process improvements for Product Order Management by evaluating customer trends.

• Understanding complex customer request and determining the root cause in order to process improve.

Required Skills/Experience

Minimum Required:

• High School Graduation

• Customer Service experience

• SAP & SAP IC

• AP/AR

• Transportation experience

• Written and verbal communication skills

• Problem Solving

• Customer Relationship Management

• Microsoft Office

Preferred Level:

• Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience

• 3 years of Customer Service experience

• 2 years of Supply chain experience

• Proven track record of customer relationship management: customer issues, analyzing opportunities and providing system and process solutions that meet or exceed Customer expectations.

• Proven Operational experience

• Excellent communication skills

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.