**Customer Service Representative - FS**

CAROUSEL_PARAGRAPH

* Addison, Texas

* Operations - Field

* R898

** Share Job**

* Monitor maintenance dashboard and task center daily to ensure timely response to work order dispatch approvals, request for information, escalations and other communications

* Review turn & rehab dashboards to ensure proper task execution and respond to flagged exceptions

* Utilize reporting to monitor performance and compliance

* Manage the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency

* Review and approve/decline work order proposals within approval limit, verifying proper scope, documentation, and pricing

* Assist in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner

* Manage and facilitate eviction schedules and personal property holds; coordinate eviction clean-outs and/or personal property removal

* Reschedule in-home work orders directly with resident when necessary

* Serve as first point of contact for RTM related resident escalations and collaborate with internal teams to ensure appropriate corrective action and communication

* Meet with and assist residents with resolving escalated maintenance issues Schedule new and pre-acquisitions budget walks to be performed by Superintendents as well as resident orientations and pre move-out visits with resident

* Perform other duties as assigned

* High school Diploma or GED

* Minimum 2 years of customer service, administrative experience

* Experience in property management or maintenance is preferred

* Works well under pressure

* Excellent organizational skills with a high level of attention to detail

* Strong verbal and written communications skills

* Effective customer service and conflict resolution skills

* Works collaboratively with team members

* Intermediate proficiency in MS Word, Excel, Outlook and Adobe

* Effective problem-solving skills

* Must maintain professional appearance.

* Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to re ac h ing, stoo p i n g, standing, and walking . This position requires the ability to talk, h e ar , co mp are , co m put e , co mp il e , co p y, an a l yze , co or d in a t e , sy n t h e s i z e , n e g o t i at e an d co mmun i cate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Invitation Homes is committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Invitation Homes strictly prohibits all discrimination on the basis of race, color, age, national origin, ancestry, ethnicity, religion (including religious dress and grooming practices), disability, marital or familial status, genetic information, military or veteran status, medical condition (including cancer or a record or history of cancer), sex (including, pregnancy, childbirth, breastfeeding or related medical condition), sexual orientation, gender identity or expression, request for leave, or any other status or classification protected by applicable federal, state, and/or local laws. This commitment to EEO extends to all areas of employment actions, including but not limited to recruiting, hiring, training, evaluation, promotion, compensation, benefits, termination, participation in company activities, programs, or events, or any other terms or conditions of employment.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and advantages of employment. Please contact humanresources@invitationhomes.com to request accommodation.

Applicants are protected from retaliation for filing a complaint or assisting in the investigation of a complain under this policy. Any questions concerning this policy or complaints about conduct prohibited by this policy should be forwarded to the Ethics Hotline at 877-231-3984 or www.reportlineweb.com/invitationhomes.