2 Jobs in Woodridge, IL
Mahoney Environmental Solutions is Hiring a Customer Service Representative Near Woodridge, IL
HYBRID 3 days in office 2 days WFH
Work schedule: Monday through Friday 10:30 am- 7:00 pm
What you'll do:
- Professionally handle 50-60 inbound calls for multiple lines of service.
- Assist and resolve customer requests and inquiries.
- Maintain and retain existing customers with an opportunity to grow the business.
- Assist with data entry, reports, and other assignments to support our sales team.
- Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues.
- Create work order requests and email proper groups based on priority issues.
- Occasionally make outbound calls on leads, create appointments for sales and follow-up on priority customer service concerns.
- Other duties as assigned.
- This position requires you to sit at a desk 7 to 10 hours a day, taking incoming calls and or managing off phone work.
- Significant daily interaction with customers, other internal team members and members of the sales team.
- Work is performed in an office environment with a moderate noise level and regular distractions.
- Regular use of computer, keyboard, and mouse.
- Strong multi-tasking, attention to detail and problem-solving skills.
- Excellent computer skills and phone etiquette are necessary. Min of 40 wpm.
- Strong knowledge of Microsoft Office (Outlook, Word, and Excel).
- Keep a positive attitude under stressful situations is a must.
- High energy level and enjoys a fast-paced environment.
- Punctual.
- Possess a strong work ethic, team player mentality and customer service driven.
- At least 3 year's customer service experience, preferably in a call center setting. Inside sales experience a plus.
- Bilingual in Spanish is a plus.
- Ability to lift 25lbs.
All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
Job Summary
Full Time
$38k-47k (estimate)
06/09/2024
06/27/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
