Description

SUMMARY:The General Manager is primarily responsible for overseeing all departments and aspects of the Hotel. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction and to grow the operational efficiency of the hotel.

General Manager must work weekends, holidays - typical schedule: Wednesday to Sunday or Thursday to Monday. 

Essential Job Functions:

• Direct Revenue Management for the hotel and work closely with its property support team.
• Grow the operational efficiency and effectiveness of the hotel.
• Develop and direct a team to make the hotel successful.
• Build relationships with local tourism organizations, local businesses, and general managers.
• Utilize company reporting systems to include:
  • Daily/weekly/monthly activities
  • Time clock procedures
  • Labor performance reports
  • Accounts payable
  • Forecasting
  • Administer various human resources processes such as orientation and training, recruitment and selection, recognition and reward programs, safety management, performance evaluations.
  • Understand and uphold operational standards and guest satisfaction ratings.
  • Oversee Housekeeping and Maintenance to ensure efficient turnover of guestrooms. 
  • Be hands on with housekeeping and maintenance including room inspections, assisting on heavy turnover days and training new staff.
  • Provide support to front desk on heavy arrivals or departure days.
  • Project Management: Oversee renovation projections, assembling of guestrooms and misc property projects.
  • Oversee all financial practices.
  • Adhere to and communicate budget requirements and restrictions.
  • Control all operational and departmental expenses.
  • Maintain on-going communication with all sales staff.
  • Utilize web marketing initiatives and internet distribution channels.
  • Develop and implement a Business Plan.
  • Continuously source new business streams.
  • Attend sales calls with sales team and initiate and maintain relationships with key guests and accounts.
  • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.

Associate is held accountable for all duties of this job and other duties as assigned.

Qualifications

Experience and Education

• High school diploma or equivalent
• Experience handling operations of branded or unbranded hotels
• Minimum six years of hotel experience
• Familiarization with hospitality industry success measures and strategies for product positioning
• Ability to carry oneself in a mature, professional and responsible manner at all times.
• Service-minded and team-oriented
• Computer and Microsoft Office skills
• Strong attention to detail and hospitality knowledge
• Results-oriented writing techniques and strategies for correspondence.
• Ability to maximize impact, maintain interest, and establish a rapport with an audience with conveying information
• Ability to proactively prioritize needs and effectively manage time and resources
• Willingness and ability to promote a positive team member culture and core values
• Fluency in other languages beneficial

Job Requirements

• Must be a United States citizen or possess a valid work permit
• Must be able to read, write, and speak English
• Must have exceptional communication skills
• Must have basic computer skills including Microsoft Office
• Must be detailed orientated and work well under pressure
• Must be professional in appearance and demeanor
• Ability to write effective business communications
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with employees
• Ability to effectively express oneself and speak extemporaneously on a variety of subjects with poise and confidence
• Strong creative capabilities, necessary for design of skill-based and awareness-based training programs and instructional materials
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Ability to multi-task, manage interruptions, establish work priorities, handle stress, and effectively function in a fast-paced environment
• Possess strong motivational, organizational and verbal communication skills.