Silverline Solutions is looking for an experienced Software Support Specialist to play an integral role in the continued growth of our business. We need a smart, detail-oriented, self-starter who enjoys working with people in a values-driven, people-focused company.

Who we are

Silverline Solutions, headquartered in Winterville, North Carolina, is a well-established, modern, comprehensive technology solutions provider that focuses on giving our customers and their customers a great experience. Our passions are our people, our customers, and technology. We offer secure and reliable technology solutions to customers across the country, including data center services, managed services, security services, and our unique and ever-expanding application portfolio.

Who we’re looking for

Our ideal candidate will have at least 2 years of relevant experience. It’s important to have experience with customer support, learning and assisting others with software applications, and to have well articulated communication skills. In addition, this position will work on-site at our office, so candidates must live within a reasonable commuting distance of Winterville, NC.

Key Responsibilities

• Manage support tickets.
• Troubleshoot and resolve client issues in a timely manner.
• Communicate between development team and clients to diagnose problems.
• Prioritize workload to ensure the most critical issues are resolved first.
• Field customer phone calls as needed
• Schedule client support meetings
• Correspond with clients post go-live

Required Skills and Experience

• Strong verbal and written communication.
• Strong analytical and problem-solving
• Ability to work within a small team.
• Ability to work in a fast-paced environment and maintain production tempo.
• Enjoys and works well with people
• Customer service

What we offer

Highly competitive compensation, based on experience. In addition, all full-time positions are eligible for benefits, including insurance (medical, dental, vision, disability, and life), paid time off, and a 401K plan with company match.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Experience:

• Software Support: 2 years (Preferred)
• Customer service: 3 years (Preferred)

Ability to Commute:

• Winterville, NC 28590 (Required)

Work Location: In person