Call Center Specialist

Are you reliable? Can you show up to work at your scheduled time? Do you thrive in a team-centric, innovative, and technology-focused environment? If so, then FastLending.com is the place for you! We are currently looking for a Call Center Specialist to join our team in Winterville, North Carolina. As an ideal candidate, you are service-focused and experienced in acting as a liaison, providing answers and information, and resolving any emerging problems that our finance company customers might face. You also have strong, professional communications skills, and are open to operating in a flexible, multitasking customer service environment. Additionally, you will comply with and maintain knowledge of company policies, and federal and state laws governing the servicing and collection of consumer credit accounts.

Responsibilities include…

• Provide exceptional customer service through phone, text and email in an efficient and accurate manner.
• Accurately communicate account information through approved methods and systems.
• Maintain broad knowledge of all company services, policies, and any scheduled promotions.
• Maintain detailed notes of all customer and client interactions.
• Communicate directly with management regarding customer and client interactions as needed.
• Periodically meet with team to set individual and department goals.
• Monitor accounts, process payments, and resolve billing and customer account issues.

Qualifications needed…

• Experience in consumer credit services and/or a consumer-focused call center environment preferred.
• Strong communication, problem solving, and analytical skills.
• Ability to work independently and to adapt to a fast-changing environment.
• De-escalation skills, patience, and ability to manage stress effectively.
• DRUG SCREENING REQUIRED

FastLending.com is committed to diversity in our workforce, and we consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state, or local law.

If you have some or all the skills and qualifications, we encourage you to apply and learn more about launching your new career at FastLending.com today.

About FastLending.com:
FastLending.com is a specialty consumer finance company based in Florida with a servicing company operation in Winterville, NC. We have built a market leading process to provide quick and efficient retail sales credit decisions through our 100% digital online process.

Work Remotely

• No

Job Types: Full-Time / Part-Time

Salary: $15.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off

Schedule:

• Monday to Friday 9:00am – 6:00pm
• Part Time 1:00pm - 6:00pm

Work Location: In person

Drug Testing: Yes

Job Types: Full-time, Part-time

Pay: $15.50 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person