Wilmington Savings Bank is a growing company that is investing in its future. The Customer Service Representative is accountable for demonstrating a superior level of customer service while providing efficient daily operations with security and safety, all while processing a variety of transactions accurately in accordance with established policies and procedures.

Essential Functions:

• Provide account services to customers by processing retail and/or commercial deposits, checking and savings withdraws, loan payments, check cashing, and cash advancements.
• Balance and maintain cash drawer in accordance with WSB procedures and regulations, including batching and scanning of checks.
• Assist with Night Deposits, Mail Deposits, ATM daily balancing as well as Branch balancing
• Assist customers with Safe Deposit Box entry
• Answer customer calls and inquiries, regarding but not limited to customer accounts, debit card troubleshooting, raising limits, maintenance, online banking assistance and troubleshooting
• Perform New Account openings for personal and business accounts, ordering checks and debit cards
• New Account and File Maintenance review
• Develop and grow ongoing customer relationships while maintaining great public relations out in the community
• Cross-selling and informing customers of all benefits of banking at WSB
• Other duties as assigned. Roles may change as business needs are ever changing

Job Requirements:

• Sales and customer services oriented. You need to be more than just transactional.
• Detail oriented, strong organizational skills, and high degree of accuracy
• Strong communication, analytical, problem solving and decision-making skills to effectively uncover and resolve customer issues
• Excellent interpersonal and customer service skills, attentiveness, ability to retain information, have tact and diplomacy in dealing with both customers and employees
• A perceptive person capable of relating to individuals at all levels. As unique situations present themselves, they must be sensitive to WSB needs, customer and employee goodwill, and public image
• Knowledge of products and services and ability to cross-sell
• Ability to work in a fast-paced environment and under pressure as needed

Experience/Education Requirements

• Associates Degree or equivalent
• Minimum of 1 year experience in Customer Service