NOW HIRING : Job File Coordinator at our New Hanover Franchise located in Wilmington, NC.

Do you love working with people and educating them? Do you want to be a leader in a great company? Do you love working with numbers and being a part of a team?

Do you want to be part of the driving force behind increasing profits of a growing company?

The Job File Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates.

If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more! Primary Responsibilities

• Monitor job file status
• Monitor job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Daily job file coordination
• Perform job file backup
• Maintain internal and external communications
• Prepare job file reports
• Complete and review job file documentation for final upload and the audit process
• Complete job file audit process
• Perform job close-out
• Assist other departments, as needed

Position Requirements

• Valid driver's license required
• 2 year(s) of administrative or office-related experience
• Experience with writing estimates, job file processes, and quality assurance required
• Experience in construction environment required
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Experience in building a strong team with tangible leadership skills
• Demonstrated ability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including proprietary software and Xactimate® estimating software preferred
• College degree preferred, with experience in customer service industry environment a plus
• Ability to successfully complete a background check subject to applicable law

Pay is based on experience.All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise.

Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.

Each SERVPRO® Franchise is Independently Owned and Operated. Compensation : $17.00 - $19.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.

With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise.

SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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Last updated : 2024-05-17